Medical Office Coordinator

7 days ago


Norwalk Iowa, United States UnityPoint Health Full time
{"title": "Experience Specialist/Receptionist", "description": "Job Summary

We are seeking a highly skilled and customer-focused Experience Specialist/Receptionist to join our team at Norwalk Family Medicine. As the first point of contact for patients, you will play a critical role in providing exceptional service and ensuring a positive experience for our patients and families.

Key Responsibilities
  • Greet patients and visitors, obtain accurate information, and maintain confidentiality of patient records.
  • Process co-payments, follow up on appointments, and answer phone calls in a professional and courteous manner.
  • Retrieve, file, and photocopy medical correspondence, reports, and miscellaneous items as requested.
  • Collect payments, issue receipts, and reconcile daily accounts receivable activity to prepare for daily deposits.
  • Demonstrate a commitment to quality and customer service by striving to exceed patient expectations and adhering to FOCUS values and Expectations for Personal and Service Excellence.
Requirements
  • High School Degree or Vocational School Graduate
  • Previous medical office experience preferred
  • Strong customer service skills and excellent communication skills
  • Ability to understand and apply guidelines, policies, and procedures
  • Proficient in Microsoft Office and medical terminology
About UnityPoint Health

At UnityPoint Health, we are committed to providing a fulfilling career and a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. We offer a competitive Total Rewards program, a commitment to diversity, equity, and inclusion, and opportunities for development and growth.

", "lang_code": "en-US"}

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