Medical Office Coordinator
7 days ago
We are seeking a highly skilled and customer-focused Experience Specialist/Receptionist to join our team at Norwalk Family Medicine. As the first point of contact for patients, you will play a critical role in providing exceptional service and ensuring a positive experience for our patients and families.
Key Responsibilities- Greet patients and visitors, obtain accurate information, and maintain confidentiality of patient records.
- Process co-payments, follow up on appointments, and answer phone calls in a professional and courteous manner.
- Retrieve, file, and photocopy medical correspondence, reports, and miscellaneous items as requested.
- Collect payments, issue receipts, and reconcile daily accounts receivable activity to prepare for daily deposits.
- Demonstrate a commitment to quality and customer service by striving to exceed patient expectations and adhering to FOCUS values and Expectations for Personal and Service Excellence.
- High School Degree or Vocational School Graduate
- Previous medical office experience preferred
- Strong customer service skills and excellent communication skills
- Ability to understand and apply guidelines, policies, and procedures
- Proficient in Microsoft Office and medical terminology
At UnityPoint Health, we are committed to providing a fulfilling career and a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. We offer a competitive Total Rewards program, a commitment to diversity, equity, and inclusion, and opportunities for development and growth.
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