Guest Services Supervisor

2 weeks ago


Syracuse, New York, United States Crescent Services Full time
Position Overview:
The prestigious Crescent Services is in search of a dedicated Front Desk Operations Supervisor to oversee the daily activities of our front desk team. This role is pivotal in ensuring exceptional guest experiences while maximizing revenue and operational efficiency.

Key Responsibilities:
  • Lead the recruitment, training, and performance evaluation of front desk staff, fostering a collaborative and communicative work environment.
  • Address guest inquiries and resolve issues promptly to maintain high levels of satisfaction and encourage repeat visits.
  • Implement and uphold company policies and procedures, ensuring compliance with standard operating procedures to enhance service quality.
  • Supervise Guest Service Agents, providing guidance and support to ensure optimal service delivery.
  • Maintain composure during peak times and emergencies, serving as a role model for staff while effectively resolving customer concerns.

Essential Skills and Qualifications:
Candidates must possess strong communication skills in English and demonstrate a professional demeanor at all times. A self-motivated attitude and the ability to work collaboratively with team members are essential.

Additional requirements include:
  • Proficiency in handling customer interactions with patience and diplomacy.
  • Basic mathematical skills for revenue management and reporting.
  • Ability to navigate and input data into complex computer systems accurately.
  • Physical capability to perform duties behind the front desk and respond to emergency situations.
  • Strong verbal and written communication skills for preparing reports and interacting with guests.

Performance Expectations:
At Crescent Services, customer satisfaction is our top priority. All associates are expected to embody professionalism and courtesy in every interaction, contributing to a positive guest experience.

Crescent Services is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.

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