Guest Experience Senior Team Lead

4 weeks ago


New York, New York, United States Original X Productions Full time
Job Title: Guest Experience Senior Team Lead

Original X Productions is seeking a highly skilled and experienced Guest Experience Senior Team Lead to join our team. As a key member of our operations management team, you will be responsible for providing leadership and sound judgment to ensure the delivery of exceptional guest experiences across our locations.

Key Responsibilities:
  • Lead and manage a team of Guest Experience Team Members to ensure they are performing to a high standard and delivering great service with guest engagement.
  • Develop and implement strategies to improve guest satisfaction and loyalty, working closely with the Guest Experience Manager and other department heads.
  • Collaborate with the operations management team to ensure seamless execution of daily operations, including ticketing, cash management, attraction operations, and guest services.
  • Conduct regular walkthroughs and provide feedback to team members to ensure they are meeting the highest standards of guest experience.
  • Assist with onboarding and training of new team members, ensuring they have the necessary skills and knowledge to deliver exceptional guest experiences.
Requirements:
  • Minimum 6 months of supervisory or commensurate leadership experience in a guest-focused business.
  • At least one year of experience in the attractions and amusement industry, with a strong understanding of ticketing systems and guest services.
  • Excellent communication and leadership skills, with the ability to motivate and inspire team members to deliver exceptional guest experiences.
  • Strong problem-solving skills, with the ability to think critically and come up with creative solutions to guest complaints and issues.
Benefits:
  • Competitive salary and benefits package, including health benefits, individual retirement account, and paid vacation and sick leave.
  • Opportunities for growth and advancement, with a focus on developing the skills and knowledge of our team members.
  • A dynamic and supportive work environment, with a focus on delivering exceptional guest experiences and building a positive and inclusive team culture.


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