Part-Time Guest Services Ambassador

2 days ago


Roanoke, Virginia, United States HAMPTON INN AND SUITES-ROANOKE DOWNTOWN Full time
About Us

At Hampton Inn and Suites Downtown Roanoke, we're passionate about delivering exceptional guest experiences. As a Part-Time Guest Services Representative, you'll be the face of our hotel, ensuring every guest feels welcome and valued.

Key Responsibilities
  • Provide outstanding service to guests, responding to requests and concerns with empathy and urgency.
  • Process payments and manage guest accounts with accuracy and efficiency.
  • Collaborate with other departments to ensure seamless communication and room availability.
  • Maintain a clean and organized front desk area, ensuring a positive first impression for our guests.
What We Offer
  • Competitive salary and benefits package.
  • Top-notch training and growth opportunities.
  • Nationwide hotel employee rates at select properties.
  • Medical, dental, and vision coverage.
  • Paid vacation time.
  • 401k retirement plan.
Requirements
  • Preferred 1 year of customer service experience.
  • Exceptional verbal and written communication skills.
  • Ability to work in a fast-paced, high-pressure environment.
  • Ability to lift up to 50 pounds and navigate various departments.
Equal Employment Opportunity

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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