Guest Services Ambassador

3 days ago

Roanoke, Virginia, United States Carilion Clinic Full time
About the Role:

This is a dynamic opportunity to join the Carilion Clinic team as a Guest Services Representative. As a key member of our team, you will play a vital role in ensuring a seamless and welcoming experience for our patients, guests, and staff.

Key Responsibilities:
  • Patient Flow Management: Manage patient flow from point of entry to service area, ensuring a smooth and efficient experience.
  • Registration and Check-in: Direct and check in patients with the Patient Access department using various programs, including Epic, Spark, Excel, and Teletracking.
  • Business Services: Provide business and concierge-type services for patients, guests, and staff, including Notary assistance, lost and found management, and mail and package delivery.
  • Conflict Resolution: De-escalate situations with displeased patients or guests, working closely with Patient Advocacy and Security to address concerns.
  • Support Services: Serve as a Sales Associate, providing back-up coverage for the CRMH Gift Shop and JCHS Bookstore, and assisting volunteers with flower, gift, and newspaper deliveries.
  • Facility Tours: Conduct facility tours for area students, future staff, and expecting OB parents, coordinating with authorized department managers and scheduling tour dates and times.
  • Transportation Coordination: Verify, direct, and plan shuttle transportation for incoming patients via Epic, Web Exchange, and Shuttle Tracker programs.
Requirements:
  • Education: High school diploma or GED required.
  • Experience: Two years related experience in customer service.
  • Skills: Excellent interpersonal skills, hospitable personality, calmness, tact, diplomacy, and professionalism in handling all situations.
  • Other Qualifications: Must be neat in appearance, have basic typing skills, and be able to use computer terminals to access information.
About Carilion Clinic:

Carilion Clinic is a not-for-profit, mission-driven health system built on progress and partnerships. We are a courageous team that is always learning, never discouraged, and forever curious. Our organization is headquartered in Roanoke, Va., and we are proud to offer a robust system of award-winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity.

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