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Guest Services Ambassador

2 months ago

Roanoke, Virginia, United States Carilion Clinic Full time

About This Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Guest Services Representative at Carilion Clinic. As a key member of our team, you will be responsible for providing exceptional patient and guest experiences, ensuring seamless operations, and delivering outstanding service.

Key Responsibilities:

  • Proactively meet, greet, direct, and assist patients and guests, ensuring a positive and welcoming experience.
  • Ensure a seamless flow of operations into the facility, maintaining a high level of efficiency and productivity.
  • Assist with patient registration, vendor check-in, and other administrative tasks as needed.
  • Conduct guest services, ensuring that patients and guests receive exceptional care and attention.
  • Collaborate with healthcare professionals and other team members to ensure seamless communication and coordination.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, guests, and healthcare professionals.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:

As a Guest Services Representative at Carilion Clinic, you will have the opportunity to work in a dynamic and supportive environment, with a team of dedicated professionals who are passionate about delivering exceptional patient care. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.