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Hotel Guest Service Representative

2 months ago

Roanoke, Virginia, United States Libertytrusthotel Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Libertytrusthotel. As the first point of contact for our guests, this role is responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Duties and Responsibilities:

  • Answer phones and respond to guest inquiries in a timely and professional manner.
  • Welcome guests upon arrival and provide a warm and welcoming experience.
  • Check-in and register guests, ensuring accurate and efficient processing.
  • Monitor Property Management System for errors and discrepancies, and take corrective action as needed.
  • Assist guests with local information, restaurant recommendations, and other concierge services.
  • Communicate with housekeeping staff to ensure guest rooms are prepared and ready for occupancy.
  • Upsell guest rooms and promote hotel services to increase revenue.
  • Perform other duties as assigned, including maintaining a clean and organized front desk area.

Requirements:

  • High school diploma or equivalent required.
  • At least two years of customer service experience preferred.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.

Benefits:

Libertytrusthotel offers a competitive compensation package, including health, dental, and vision insurance, as well as a 401(k) plan. We are an equal opportunity employer and a drug-free workplace.