Customer Support Team Lead

2 weeks ago


Lufkin, Texas, United States AdaptHealth, LLC Full time
Position Overview

The Senior Customer Service Leader acts as a key resource for the Customer Service department, ensuring excellence in service delivery. This role is pivotal in guiding the team through complex inquiries and challenges.

Key Responsibilities
  • Provide expert guidance to team members, addressing and resolving customer inquiries effectively.
  • Implement training programs to enhance team skills and ensure adherence to service standards.
  • Monitor performance metrics and hold team accountable for achieving set objectives.
Qualifications

The ideal candidate will possess strong leadership skills, a commitment to customer satisfaction, and a background in service-oriented environments. Experience in healthcare or retail sectors is advantageous.


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