Head of Customer Service Operations

2 weeks ago


Lufkin, Texas, United States AdaptHealth, LLC Full time
Position Overview

The Senior Customer Service Lead acts as a key resource for the Customer Service team, ensuring exceptional service delivery. This role involves guiding the team through complex inquiries and providing solutions that enhance customer satisfaction.

Key Responsibilities
  • Serve as a knowledge expert for the Customer Service department.
  • Address and resolve inquiries stemming from customer interactions.
  • Oversee training programs to ensure team members are equipped with the necessary skills.
  • Monitor performance metrics to maintain high standards of service.
  • Foster a culture of accountability and excellence within the team.
Qualifications

Ideal candidates will possess strong leadership abilities and a commitment to customer service excellence. Experience in a similar role within the healthcare or retail sectors is preferred.



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