Customer Service Representative
5 days ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Lufkintexas. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities:
- Provide exceptional customer service and support to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
- Process customer transactions, including deposits, withdrawals, and transfers, ensuring accuracy and attention to detail.
- Promote and sell bank products and services to clients, identifying opportunities to increase sales and revenue.
- Maintain accurate and up-to-date records of customer transactions and interactions, ensuring compliance with regulatory requirements.
- Work collaboratively with other team members to achieve sales and customer service goals, providing support and assistance as needed.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1 year of experience in a financial institution or customer service role preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
- Strong analytical and problem-solving skills, with the ability to resolve complex customer issues.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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