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Team Leader
2 months ago
Job Summary: We are seeking a highly motivated and experienced Restaurant Operations Supervisor to join our team at A3H Foods, LLC. As a key member of our management team, you will be responsible for leading and training a team of restaurant staff to deliver exceptional customer service and ensure the smooth operation of our restaurant.
Key Responsibilities:
- Lead by Example: Maintain a high level of visibility and interact with customers to ensure a positive dining experience.
- Model Excellent Customer Service: Demonstrate a genuine smile, friendly and positive attitude, and appreciate customers to make them feel welcome.
- Order Accuracy and Timeliness: Ensure the timely, quality, and accuracy of all orders, conveying a sense of urgency.
- Effective Conflict Resolution: Handle customer complaints effectively using the C A R E model – courtesy, apology, resolution, extra effort.
- Team Leadership: Interact effectively with diverse groups of people, display a strong commitment to the restaurant team, and treat all employees with care and respect.
- Employee Development: Motivate and inspire employees to achieve high performance while adhering to Company procedures, provide feedback and recognition, and delegate work and follow up appropriately.
- Cleanliness and Maintenance: Maintain restaurant cleanliness inside and outside by following A3H Foods, LLC cleaning and maintenance procedures.
Requirements:
- Education: High School Diploma/Equivalency preferred.
- Experience: Minimum of 6 months experience in a restaurant environment, preferably with supervisory experience in a customer service business.
- Certifications: Must be 100% certified in all workstations and attain ServSafe certification or other as required.
- Availability: Must be able to work a minimum of 40 hours per week, depending on the needs of the business, and be available to work any day, and anytime, especially on the busiest days including weekends and holidays.
- Transportation: Must have transportation to and from work.