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Sea Logistics Customer Care Specialist

2 months ago

Jersey City, New Jersey, United States Kuehne+Nagel Full time

Job Summary:

Kuehne+Nagel is seeking a highly skilled Customer Care Specialist to join our team. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Assist customers with inquiries and issues regarding shipments and logistics operations.
  • Maintain accurate records of customer interactions and transactions.
  • Coordinate with various departments to ensure timely resolution of customer concerns.
  • Provide exceptional customer service through phone, email, and chat support.
  • Collaborate with team members to improve overall customer satisfaction.
  • Stay up-to-date on company policies and procedures to provide accurate information to customers.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and technical skills.
  • Ability to work effectively in a team environment.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

About Kuehne+Nagel:

Kuehne+Nagel is a leading global logistics company that provides innovative and customer-centric solutions to our clients. We are committed to delivering exceptional service and support to our customers, and we are seeking a highly skilled and motivated individual to join our team.