Sea Logistics Customer Care Specialist, Import

3 weeks ago


Jersey City, New Jersey, United States Kuehne + Nagel Full time
About the Role

We are seeking a highly skilled and experienced Customer Care Specialist to join our Sea Logistics team in the United States. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Communication: Respond promptly and professionally to customer inquiries through various channels, ensuring accurate and timely information is provided.
  • Troubleshooting and Problem-Solving: Utilize creative and diplomatic approaches to resolve customer issues, whether simple or complex, and ensure a seamless customer experience.
  • Collaboration and Teamwork: Work closely with sales, operations, marketing, and technical support teams to tackle customer issues and elevate their experience.
  • Documentation and Record-Keeping: Maintain accurate and up-to-date records in our customer service management system, ensuring no customer concern is overlooked.
  • Results-Driven Environment: Meet and exceed individual and team performance goals, focusing on response times, customer satisfaction, and quality metrics.
  • Customer Delight: Provide prompt, professional, and empathetic responses to turn every customer interaction into a delightful experience.
  • Information Provision: Empower customers with accurate and timely information to make informed decisions and maximize their satisfaction with our products and services.
  • Efficient Troubleshooting: Navigate through challenges to ensure customers enjoy a seamless journey.
  • Team Harmony: Collaborate with fellow teams to create a symphony of support, addressing every customer concern with precision and care.
  • Customer Loyalty: Commit to exceeding performance goals to build a loyal customer base, ensuring their satisfaction and retention.
Requirements
  • 5+ years of experience in Sea Logistics
  • 5+ years of customer service experience
  • Extensive knowledge of Sea Logistics import processing from A-Z
  • Excellent written and verbal communication skills
  • Ability to pay attention to detail
  • Ability to work a hybrid schedule requiring on-site presence 4 days per week
  • Ability to travel for business and training purposes
About Kuehne + Nagel

Kuehne + Nagel is a leading logistics company with over 1,300 locations in over 100 countries. We strive to inspire, empower, and deliver exceptional service to our customers and colleagues.



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