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Customer Service Liaison

1 month ago

Pasadena, Texas, United States State Farm Insurance Full time
Customer Relations Representative

At State Farm Insurance, we're committed to delivering exceptional customer experiences. As a Customer Relations Representative, you'll play a vital role in ensuring our customers receive the best possible service.

Key Responsibilities:
  • Assist customers with their insurance needs, providing personalized support and guidance.
  • Process policy changes, claims, and payments accurately and efficiently, ensuring seamless customer experiences.
  • Maintain customer records and update information as necessary, ensuring data accuracy and integrity.
  • Collaborate with team members to resolve customer complaints and concerns, promoting a positive and collaborative work environment.
  • Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice to customers.
  • Participate in ongoing training and development programs to enhance knowledge and skills, ensuring you're equipped to provide exceptional customer service.

We're looking for a highly motivated and customer-focused individual to join our team. If you're passionate about delivering exceptional customer experiences and have a strong understanding of insurance policies and regulations, we encourage you to apply.