Service Product Support Specialist

5 days ago


Knoxville, Tennessee, United States WMH Full time
Job Title: Service Product Support Specialist

At WMH, we're seeking a highly skilled Service Product Support Specialist to join our dynamic team. As a key member of our service department, you'll play a vital role in delivering exceptional customer service and ensuring the smooth operation of our fleet of forklifts.

Key Responsibilities:
  • Provide swift and accurate responses to customer and technician inquiries
  • Mastermind scheduling, dispatching, and workload management
  • Drive efficiency, productivity, and quality within our Service Dept.
  • Fuel monthly departmental reports
  • Oversee work in progress (WIP)
  • Provide unwavering support to our internal service team
  • Foster solid partnerships with manufacturers and vendors
  • Initiate and manage work orders
  • Be the support backbone for external and internal customers, including rental equipment contract coordination, shipping, and receiving
  • Champion service department data entry
  • Ace warranty and fleet claims processing
  • Cultivate a collaborative team atmosphere
Requirements:
  • High School Diploma or GED
  • Customer Service Expertise
  • Previous service support experience (heavy equipment, agriculture, or automotive preferred)
  • Team-player extraordinaire
  • Microsoft 365 Suite pro, especially Excel
  • Energized, self-motivated, and a dedicated work ethic
  • Unrivaled attention to detail
  • Stellar analytical and interpersonal skills
  • Creative problem solver
  • A knack for coaching
  • Outstanding communication skills, written and verbal
Benefits:
  • Competitive pay: tailored to your awesome skill set, experience, & achievement -including a robust comprehensive benefits package.
  • Health and Financial Security Benefits: Enjoy peace of mind with our robust comprehensive health coverage, including medical, vision, and dental benefits, prioritizing your well-being and that of your family.
  • Retirement plans, Profit Sharing, 401(k) Contribution Match: For every $1 you contribute, WMH matches $.50, up to 9%.
  • Paid Holidays and Generous Time Off: Celebrate life's moments and recharge with paid holidays and generous vacation and personal time.
  • Cell Phone Allowance: Keep connected with a tailored cell phone allowance.
  • Monthly Technical Training: Continuous skill development through exclusive training programs.
  • Sign-on bonus opportunities & Incentive programs await
  • Keep your work-life balance intact with flexible hours.
  • Professional development support: elevating your career beyond boundaries.
  • A culture of diversity, inclusivity, and equal opportunity.


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