Service Product Support Specialist
5 days ago
At WMH, we're seeking a highly skilled Service Product Support Specialist to join our dynamic team. As a key member of our service department, you'll play a vital role in delivering exceptional customer service and ensuring the smooth operation of our fleet of forklifts.
Key Responsibilities:- Provide swift and accurate responses to customer and technician inquiries
- Mastermind scheduling, dispatching, and workload management
- Drive efficiency, productivity, and quality within our Service Dept.
- Fuel monthly departmental reports
- Oversee work in progress (WIP)
- Provide unwavering support to our internal service team
- Foster solid partnerships with manufacturers and vendors
- Initiate and manage work orders
- Be the support backbone for external and internal customers, including rental equipment contract coordination, shipping, and receiving
- Champion service department data entry
- Ace warranty and fleet claims processing
- Cultivate a collaborative team atmosphere
- High School Diploma or GED
- Customer Service Expertise
- Previous service support experience (heavy equipment, agriculture, or automotive preferred)
- Team-player extraordinaire
- Microsoft 365 Suite pro, especially Excel
- Energized, self-motivated, and a dedicated work ethic
- Unrivaled attention to detail
- Stellar analytical and interpersonal skills
- Creative problem solver
- A knack for coaching
- Outstanding communication skills, written and verbal
- Competitive pay: tailored to your awesome skill set, experience, & achievement -including a robust comprehensive benefits package.
- Health and Financial Security Benefits: Enjoy peace of mind with our robust comprehensive health coverage, including medical, vision, and dental benefits, prioritizing your well-being and that of your family.
- Retirement plans, Profit Sharing, 401(k) Contribution Match: For every $1 you contribute, WMH matches $.50, up to 9%.
- Paid Holidays and Generous Time Off: Celebrate life's moments and recharge with paid holidays and generous vacation and personal time.
- Cell Phone Allowance: Keep connected with a tailored cell phone allowance.
- Monthly Technical Training: Continuous skill development through exclusive training programs.
- Sign-on bonus opportunities & Incentive programs await
- Keep your work-life balance intact with flexible hours.
- Professional development support: elevating your career beyond boundaries.
- A culture of diversity, inclusivity, and equal opportunity.
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