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Client Support Specialist

2 months ago

Pompano Beach, Florida, United States US Water Services Corporation Full time
U.S. Water Services Corporation is a prominent and multifaceted water and wastewater utility organization that excels in utility maintenance, operations, engineering, and construction services. With a dynamic and rapidly growing presence, U.S. Water is headquartered in New Port Richey, Florida, employing over 700 professionals across twenty states.

Position Overview - Customer Service Representative:
  • Deliver exceptional customer service and support to clients and internal departments regarding water utility services.
  • Manage incoming calls and provide assistance at the service counter by addressing inquiries, offering information, investigating billing issues, processing payments, and entering necessary data into electronic systems.
  • Facilitate service terminations by establishing new accounts and service orders, updating customer records, arranging payment plans, and handling termination requests and disconnection processes.
  • Accurately process information and payments by entering data into the system, posting transactions, and verifying received funds.
  • Expected to maintain consistent performance in a call center environment, adhering to strict schedules while allowing flexibility to accommodate business needs (including nights, weekends, and holidays). Daily responsibilities are repetitive and require extended periods of sitting in a cubicle.
  • Maintain detailed records of customer interactions or transactions, documenting inquiries, complaints, or comments, along with actions taken.
  • Assess charges for requested services, collect deposits or payments, or coordinate billing arrangements.
Qualifications and Experience:
  • Demonstrated experience in customer service.
  • Outstanding verbal and written communication abilities.
  • Proficient in Microsoft Office applications.
  • Familiarity with basic operational, technical, or office processes.
Education and Experience Requirements:
  • A level of knowledge equivalent to four years of high school or its equivalent.
Compensation and Benefits: Compensation is commensurate with experience and reflective of market standards. U.S. Water/USW Utility Group provides a comprehensive benefits package that includes medical, dental, vision, life insurance, short and long-term disability, paid time off, holiday pay, and a 401(k) plan with company matching.

U.S. Water/USW Utility Group is dedicated to offering competitive wages and benefits while fostering a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.