Front Desk Supervisor

2 days ago


Columbus, Ohio, United States Crescent Services Full time
Front Desk Supervisor Opportunity

We are seeking a highly skilled and motivated Front Desk Supervisor to join our team at Crescent Hotels & Resorts. As a champion of empowerment and guest satisfaction, you will be responsible for building morale with your team and engaging them with service recovery using Hilton's methods to make it right every time.

Key Responsibilities:
  • Provide outstanding customer service interactions and ensure a positive guest experience from check-in to check-out.
  • Build and maintain a high-performing team by providing guidance, support, and feedback.
  • Act as a liaison between the front desk and other departments to ensure seamless communication and collaboration.
  • Identify and address conflicts in a timely and professional manner, ensuring a resolution that meets the needs of all parties involved.
  • Manage and maintain accurate records and reports, including guest feedback and employee performance.
What We Offer:
  • Competitive wages and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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