Front Desk Manager
2 months ago
We are seeking a highly skilled and experienced Front Desk Manager to join our team at Shaner Hotel Group. As a Front Desk Manager, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.
Key Responsibilities:- Manage the front desk operations, including check-in, check-out, and guest services.
- Supervise and train front desk staff to ensure excellent customer service and adherence to hotel standards.
- Monitor and maintain accurate records of guest stays, including room assignments, check-in and check-out times, and any special requests or issues.
- Handle guest complaints and concerns in a professional and courteous manner, ensuring a positive experience for all guests.
- Collaborate with other hotel departments to ensure seamless operations and excellent guest service.
- Conduct regular audits to ensure compliance with hotel policies and procedures.
- Develop and implement strategies to improve front desk operations and guest satisfaction.
- Minimum 1-3 years of front office management experience in the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
- Strong problem-solving and conflict resolution skills, with the ability to handle high-pressure situations.
- Ability to work a flexible schedule, including weekends, holidays, and varied shifts.
- High school graduate or equivalent, some college preferred.
- Bilingual English/Spanish a plus.
Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across the United States and internationally. We are committed to providing exceptional guest experiences and delivering outstanding results for our investors and partners.
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