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Front Desk Supervisor

2 months ago

Columbus, Ohio, United States Crescent Hotels & Resorts Full time
About the Role

We are seeking a highly skilled and dedicated Front Desk Supervisor to join our team at Crescent Hotels & Resorts. As a champion of empowerment and guest satisfaction, you will be responsible for building morale with your team and engaging them with service recovery using Hilton's methods to make it right every time.

Key Responsibilities
  • Provide outstanding customer service interactions and ensure that every guest has a memorable experience.
  • Build and maintain a positive and productive team environment, fostering open communication and collaboration.
  • Act as a liaison between the front desk and other departments, ensuring seamless communication and coordination.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Monitor and analyze guest feedback, making recommendations for process improvements.
What We Offer
  • Competitive wages and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
Requirements
  • 2 years of experience in a customer service role, preferably in a hotel environment.
  • Hilton OnQ certification is a plus.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
Why Crescent?

We are committed to creating a great place to work where associates at all levels are respected for their differences. We strive to create an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.