CNC Field Service Technician

6 days ago

Hartford, Connecticut, United States SearchPath Mid-Michigan Full time
Job Overview

We are seeking a highly skilled CNC Field Service Technician to join our team at SearchPath Mid-Michigan. This role requires extensive travel, as you will be responsible for the installation, maintenance, and repair of CNC machinery at customer sites across various locations.

Key Responsibilities

  • Installation and Setup:

    • Install and configure CNC machines and equipment at customer sites.
    • Conduct thorough testing and calibration to ensure optimal performance.

  • Maintenance and Repair:

    • Perform routine maintenance and emergency repairs on CNC machinery.
    • Troubleshoot mechanical, electrical, and software issues to restore machine functionality.

  • Customer Support:

    • Provide technical support and training to clients on the operation and maintenance of CNC machines.
    • Develop and maintain strong relationships with customers to ensure satisfaction and address any concerns.

  • Documentation and Reporting:

    • Maintain detailed records of service activities, including work performed, parts replaced, and any customer interactions.
    • Prepare and submit reports and service logs as required.

  • Travel and Logistics:

    • Travel extensively (approximately 90% of the time) to various customer sites, which may include overnight stays and extended trips.
    • Manage travel logistics, including transportation and accommodation arrangements.
Requirements

  • Education:

    • High school diploma or equivalent required; Associate's degree or technical certification in a relevant field preferred.

  • Experience:

    • Minimum of 3 years of experience working with CNC machinery, including installation, maintenance, and troubleshooting.
    • Experience with a variety of CNC brands and models is a plus.

  • Skills:

    • Strong technical knowledge of CNC systems, including mechanical, electrical, and software components.
    • Excellent problem-solving abilities and diagnostic skills.
    • Effective communication and interpersonal skills for interacting with customers.
    • Ability to work independently and manage time effectively.

  • Other Requirements:

    • Valid driver's license and ability to travel extensively.
    • Ability to lift and maneuver heavy equipment and tools.
    • Flexibility to adapt to varying work environments and conditions.

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