Enterprise Business Development Manager
4 days ago
The Enterprise Customer Success Manager will be responsible for owning a book of business of Wix enterprise accounts, serving as a trusted partner and consultant, and providing guidance on launching and optimizing their Wix deployment following web development best practices.
Key Responsibilities:- Partner with Product Teams: Collaborate with product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements.
- Customer Support: Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows.
- Business Reviews: Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement, and measure and communicate the impact of Wix on the customer's business.
- Foster Customer Health: Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer's lifecycle.
- Growth Opportunities: Identify growth opportunities and facilitate the renewal process with enterprise customers.
- Customer References: Collaborate with the marketing team to identify customer references and case studies.
- Product Evolution: Act as the voice of the customer with the Wix product team, helping shape the evolution of the product.
- A dynamic self-starter with 5+ years of experience in customer success management within a SaaS company.
- 3+ years of experience working with enterprise customers and having conversations about growth, upselling & renewals.
- Experience presenting complex ideas in an accessible and engaging way to executive-level customers.
- Great organizational, project, and time management skills.
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New York, New York, United States Wix Full timeJob DescriptionThe Enterprise Customer Success Manager will be responsible for owning a book of business of Wix enterprise accounts, serving as a trusted partner and consultant, and providing guidance on launching and optimizing their Wix deployment following web development best practices.Key Responsibilities:Partner with Product Teams: Collaborate with...
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