Arena Experience Manager

2 weeks ago

Brooklyn, New York, United States Brooklyn Nets, LLC Full time
About the Role

We are seeking a highly motivated and experienced professional to join our team as a Senior Manager of Arena Experience. This role will be responsible for partnering with cross-functional leaders to implement strategies that improve the employee and guest experience through data analysis, planning, and project management.

Key Responsibilities
  • Support, shape, and share the arena employee and guest experience vision.
  • Collaborate with cross-functional teams to drive experience initiatives and ensure key stakeholders understand and operationalize key insights.
  • Plan, coordinate, and prioritize multiple cross-functional assignments and projects, bringing forward recommendations and solutions for implementation.
  • Develop and establish new programs, services, tools, and experiences for employees and guests, working with internal and external teams.
  • Work with Arena HR to develop and implement training content for internal staff trainings.
  • Contribute ideas and thought-provoking viewpoints to advance the arena experience.
  • Support the development of robust reward and recognition programs leveraging technology for arena team members.
  • Develop the overall arena experience strategy for employee and guest experience.
  • Advance internal communication plans to create excitement, awareness, and motivation for new initiatives.
  • Share data through strong narrative writing and storytelling, including employee journey mapping and clear recommendations.
  • Track arena performance metrics and advocate research findings to diverse audiences.
  • Assist with hosting internal department head events and team building experiences.
  • Partner with cross-functional leaders to create experiences that enrich, motivate, and show employees that their time and effort are meaningful.
  • Enable collaboration sessions to drive decisions and share perspectives.
Requirements
  • Bachelor's degree required.
  • 4-8 years of business experience (sports, entertainment, or hospitality preferred).
  • Proficient in Microsoft Office, Outlook, and related software skills.
  • Strong customer service background.
  • Ability to develop tasks and work assignments based on objectives and parameters.
  • Proven self-starter with excellent interpersonal and communication skills.
  • Outstanding proficiency in oral and written communication for internal and external partners.
  • Problem-solving skills for internal and external discussions.
  • Available to work non-traditional hours, including nights, weekends, and holidays.
  • Demonstrated ability to set priorities, identify areas of improvement, meet deadlines, and address problems.
Travel Requirements

Will be required to travel on rare occasions (

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