Child Care Center Operations Manager

2 weeks ago


Brooklyn, New York, United States The Learning Experience #399 Full time
Job Overview

The General Manager at The Learning Experience is accountable for the financial and operational success of the center. This role requires a strong business mindset to enhance customer interactions and lead a team, fostering an environment conducive to growth and development.


Benefits Include:
  • Paid Time Off (PTO)
  • TLE Cares Program
    • Health Insurance
    • Dental Coverage
    • Vision Insurance
    • 401K Retirement Plan
  • Child Care Discounts

Key Responsibilities:

Operational Management and Leadership:
  • Enhances financial performance and productivity across all center operations.
  • Analyzes monthly Profit & Loss statements and formulates action plans based on historical data and projected enrollment.
  • Recruits exceptional talent and ensures the center is staffed with high-quality educators.
  • Manages workforce effectively; approves final schedules to maintain required staff-to-child ratios.
  • Projects future enrollment trends based on annual data.
  • Oversees payroll processes, ensuring accurate timekeeping.
  • Manages inventory, including office supplies, food, educational materials, and staff recognition items.
  • Maintains vendor relationships and coordinates facility maintenance and technology support.
  • Ensures accuracy in parent billing, accounts receivable, and collections.
  • Collaborates with the Educational Director to conduct team meetings for effective communication and direction setting.

Customer Relationship Management:
  • Implements marketing initiatives within the center and engages in local promotional activities.
  • Oversees the Work and Family program, building partnerships with community and business leaders.
  • Utilizes social media platforms for parent engagement and retention strategies.
  • Guides prospective families through the enrollment process, conducting tours and following up to secure enrollments.
  • Conducts center tours, showcasing key features and maintaining strong relationships with potential clients.
  • Possesses a comprehensive understanding of local childcare offerings.
  • Maintains the lead tracking system and customer database.
  • Coordinates the registration process and manages customer and employee records within center systems.
  • Responsible for family communications, including billing and newsletters.
  • Plans and manages the budget for parent engagement activities.

Qualifications:
  • Minimum of 3 years in retail or store management; experience in childcare is preferred.
  • Proven leadership capabilities with at least 2 years in a customer-facing sales environment.
  • Ability to utilize data for informed decision-making.
  • Bachelor's degree is preferred.


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