Experience Strategist, Arena Operations

7 days ago


Brooklyn, New York, United States Brooklyn Nets, LLC Full time

About the Role

We are seeking a highly motivated and experienced Senior Manager, Arena Experience to join our team at Brooklyn Nets, LLC. As a key member of our operations team, you will be responsible for driving initiatives to improve the employee and guest experience through data analysis, strong planning, and project management.

Key Responsibilities

  • Partner with cross-functional teams to implement strategies that enhance the employee and guest experience.
  • Collect and analyze feedback to identify areas for improvement and develop recommendations for implementation.
  • Pilot and own the implementation of new products and programs to drive business growth and employee engagement.
  • Collaborate with operational teams to create experiences and efficiencies that enhance performance and engagement.
  • Develop and implement training content for internal staff trainings to ensure a high level of service delivery.
  • Contribute ideas and thought-provoking viewpoints to advance the arena experience and drive business growth.
  • Support the development of robust reward and recognition programs to motivate and retain top talent.
  • Develop and implement internal communication plans to create excitement and awareness for new initiatives.
  • Track and analyze performance metrics to inform business decisions and drive growth.
  • Assist with hosting internal department head events and team building experiences to foster a positive and inclusive work environment.
  • Partner with cross-functional department leaders to create experiences that enrich, motivate, and show employees that their time and effort are meaningful.
  • Facilitate collaboration sessions to drive decision-making and ensure alignment across teams.

Requirements

  • Bachelor's degree required.
  • 4-8 years of business experience in sports, entertainment, or hospitality preferred.
  • Proficient in Microsoft Office, Outlook, and related software skills.
  • Strong customer service background and excellent interpersonal and communication skills.
  • Proven self-starter with the ability to develop tasks and work assignments based on vaguely defined objectives and parameters.
  • Outstanding proficiency in both oral and written communication for both internal and external partners.
  • Problem-solving skills for both internal and external discussions.
  • Available and willing to work non-traditional hours, including nights, weekends, and holidays.
  • Demonstrated ability to set priorities, identify areas of improvement, meet deadlines, and address problems.

Travel Requirements

This role will require occasional travel (



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