Accounts Receivable Coordinator

4 days ago

Napa, California, United States Silverado Resort and Spa Full time

Job Summary:

The Accounts Receivable Coordinator will be responsible for ensuring proper review, timely processing, and communication of all guest billing and collection in accordance with KSL policies and procedures.

Key Responsibilities:

  • Adhere to the company's Service culture – 4 Keys to creating guests for life.
  • Participate in team member referral program and be a Talent Ambassador for Silverado Resort.
  • Participate in all resort required meetings and trainings.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
  • Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Maintain SVRs Billing Systems.
  • Assist the sales effort in establishing customer credit in accordance with SVR policies and procedures.
  • Provide customers with accurate and timely invoices, statements, and schedules.
  • Respond effectively to customer inquiries in a timely fashion.
  • Communicate all issues and/or disputes to operating departments and supervisor.
  • Maintain an efficient collection process to include an organized filing and tracing system.
  • Issue demand letters, monitor returned checks and chargebacks, perform collection calls, and prepare bad debt write-offs.
  • Ensure proper internal control by monitoring the guest ledger, advance deposit ledger, and any other related subsidiary ledgers.
  • Implement credit training in the operating department.
  • Attend and contribute to periodic meetings to maintain favorable working relationships between employees.
  • Keep supervisor informed of any unusual events and/or deviations of policies or procedures.
  • Ensure overall guest satisfaction.
  • Maximize productivity, identify problem areas, and assist in finding and implementing solutions.
  • Abide by all resort policies and safety rules.
  • Perform other duties as requested by management.

Requirements:

  • At least one year of progressive experience in a resort or related field preferred.
  • College course work in related field helpful.
  • Proficiency in Microsoft Office applications is preferred.

Working Conditions & Schedule:

Flexible hours sometimes required. The scope of the position may sometimes require a work week over 40 hours, including nights, weekends, and holidays.

Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

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