Accounts Receivable Coordinator
4 weeks ago
Job Summary:
The Accounts Receivable Coordinator will be responsible for ensuring proper review, timely processing, and communication of all guest billing and collection in accordance with KSL policies and procedures.
Key Responsibilities:
- Adhere to the company's Service culture – 4 Keys to creating guests for life.
- Participate in team member referral program and be a Talent Ambassador for Silverado Resort.
- Participate in all resort required meetings and trainings.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
- Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Maintain SVRs Billing Systems.
- Assist the sales effort in establishing customer credit in accordance with SVR policies and procedures.
- Provide customers with accurate and timely invoices, statements, and schedules.
- Respond effectively to customer inquiries in a timely fashion.
- Communicate all issues and/or disputes to operating departments and supervisor.
- Maintain an efficient collection process to include an organized filing and tracing system.
- Issue demand letters, monitor returned checks and chargebacks, perform collection calls, and prepare bad debt write-offs.
- Ensure proper internal control by monitoring the guest ledger, advance deposit ledger, and any other related subsidiary ledgers.
- Implement credit training in the operating department.
- Attend and contribute to periodic meetings to maintain favorable working relationships between employees.
- Keep supervisor informed of any unusual events and/or deviations of policies or procedures.
- Ensure overall guest satisfaction.
- Maximize productivity, identify problem areas, and assist in finding and implementing solutions.
- Abide by all resort policies and safety rules.
- Perform other duties as requested by management.
Requirements:
- At least one year of progressive experience in a resort or related field preferred.
- College course work in related field helpful.
- Proficiency in Microsoft Office applications is preferred.
Working Conditions & Schedule:
Flexible hours sometimes required. The scope of the position may sometimes require a work week over 40 hours, including nights, weekends, and holidays.
Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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