Customer Service Representative
4 weeks ago
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Skyservice Business Aviation. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring seamless arrivals and departures, and coordinating various aspects of our operations.
Key Responsibilities:
- Provide high-quality service to customers, ensuring efficient and courteous interactions.
- Coordinate communication and coordination between customers, lineservice crew, and staff.
- Manage fueling, catering, car rental, hotel booking, and reservations.
- Maintain and update the Aircraft Entry Log, advising the lineservice crew accordingly.
- Answer general phone lines and forward calls to the appropriate person.
- Complete digital forms for new clients and promote additional aircraft services and products.
- Respond to customer email inquiries in a timely and courteous manner.
- Complete daily invoicing and data entry for various vendors and customers.
- Contact clients about unpaid or overdue accounts and attempt to collect or make payment arrangements.
Requirements:
- High school diploma or equivalent required.
- Aviation experience preferred but not required.
- Intermediate computer skills.
- Excellent communication and customer service skills.
- Ability to multitask and maintain a professional demeanor.
- Weekend availability and willingness to work overtime during peak seasons.
Benefits:
- 401(k) plan with employer match.
- Health, dental, and vision insurance.
- Life insurance.
- Paid time off.
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