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Schedule Coordinator

2 months ago

San Jose, California, United States Performance Systems Integration LLC Full time
Job Overview

We are seeking a Scheduling Administrator to become a vital part of our organization.

The Scheduling Administrator will oversee the coordination and management of daily schedules for Field Technicians who deliver fire protection services to a diverse clientele. The role demands effective scheduling and dispatching of technicians to fulfill all customer commitments while adhering to PSI efficiency benchmarks.

After successfully completing training, a flexible hybrid work schedule will be available, allowing for 1-2 days of remote work and 3-4 days in the office each week.

Compensation ranges from $25 to $30 per hour, based on relevant skills and experience.

Key Responsibilities:

Scheduling Duties

  • Develop and organize service and inspection appointments with clients using our Field Service Management software for fire alarm, sprinkler, suppression, extinguisher, and gate & door services.
  • Analyze daily reports to ensure efficient technician schedules (including jobs and travel time) that meet productivity standards.
  • Maintain a list of jobs with flexible service windows to facilitate quick adjustments to technician schedules in response to unexpected changes.
  • Manage emergency service requests and reassign technicians based on location, availability, and required expertise.
  • Provide assistance to technicians and clients regarding schedule-related inquiries, escalating issues to management when necessary.

Communication Responsibilities

  • Uphold PSI customer service standards through proactive communication via Field Service Management software, phone, and email.
  • Ensure clients are fully informed about our service fees.
  • Collaborate closely with technicians, managers, and other internal stakeholders, effectively relaying information between clients and the team.
  • Respond to customer inquiries related to inspections, repairs, and emergency services.
  • Confirm that all necessary information for technicians to complete their tasks is current in the Field Service Management software.
  • Verify that all customer details required for invoicing are accurate at the time of scheduling (billing contact, purchase order, etc.).

Additional Responsibilities

  • Other tasks may include basic administrative duties, reviewing inspection and compliance reports, providing quotes for emergency service rates, and undertaking related special projects as assigned.

Qualifications:

  • High School Diploma or GED required.
  • Associate or Bachelor's degree preferred.
  • At least 1 year of administrative experience.
  • Scheduling and/or dispatching experience is preferred but not mandatory.
  • Familiarity with fire life safety or similar industries is a plus.
  • Proficient computer and software skills, including Microsoft Office, CRM, ERP, and work order management systems.
  • Proven track record of excellent customer service and professional demeanor.

The above descriptions are intended to convey the general nature and level of work for this position and are not an exhaustive list of all responsibilities, duties, and skills required. The incumbent may be expected to perform additional duties as assigned.

Performance Systems Integration (PSI) is a leader in the Fire & Life Safety sector, serving clients across multiple states. We offer a comprehensive range of Fire & Life safety programs and services, including monitoring, testing, inspections, system maintenance, installations, and compliance consultations. Our commitment to excellence extends to our employees, as we believe that taking care of our team leads to exceptional service for our customers.

Benefits of Joining Our Team:

  • Medical, Dental, and Vision Plans.
  • Company-paid Life and Long-Term Disability Insurance.
  • Health Savings Account with generous company contributions.
  • Flexible Spending Accounts for Medical and Dependent Care.
  • Employee Assistance Program.
  • Paid Time Off (PTO) plan.
  • 10 paid holidays annually.
  • Safe Harbor 401(k) Retirement Plan with a competitive company match.
  • Training and Development Program.

Candidates selected for this position will undergo a background check and, if applicable, a DMV record check and pre-employment drug screening upon acceptance of a job offer.

Performance Systems Integration and its affiliates are Equal Employment Opportunity employers. We are dedicated to making employment decisions based on business needs, job requirements, and individual qualifications without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, age, family status, disability, or any other legally protected characteristics.

If you require assistance with your application due to a disability or incompatible technology, please reach out to us for reasonable accommodations as mandated by applicable law.