Scheduling Coordinator

1 week ago

San Francisco, California, United States Reverence Full time
About Reverence

Reverence is a technology company dedicated to solving one of the most complex challenges in healthcare: ensuring the right people are in the right place at the right time to provide top-quality home-based care.

We provide innovative technology and services that enable healthcare provider groups to significantly improve their staffing operations.

Our mission-driven team brings significant front-line experience driving excellence in home-based care and improving workforce operations.

About the Role

The Scheduling Coordinator will work closely with home care agencies to support the most critical aspects of the scheduling process.

This is a 6-month contract role (approximately 40 hours per week) with the following hours: 9 am-5 pm Pacific time (Mon-Fri). This role is fully remote.

The Scheduling Coordinator will be responsible for a mix of proactive and reactive tasks.

The proactive aspects of this role will include working with care coordinators to place home care aides into long-term placements with patients.

This will require taking into account both quantitative (e.g., skills and availability) and qualitative factors (e.g., personality) to make a good match.

The more reactive aspects of this role will include answering phones and escalating as needed, filling caregiver shifts on short notice, and ensuring that patients receive the assistance they need.

The role requires working across multiple technology systems to ensure accurate record keeping, as well as working directly with caregivers and clients.

Key Responsibilities:

  • Interact directly with clients, caregivers, and patients to handle client-related matters, including staffing scenarios and attendance issues.
  • Use technology to assign clients to the appropriate clinicians.
  • Use a ZenDesk ticketing system to track ongoing cases and communication.
  • Communicate with caregivers and patients regarding any updates or changes to their schedule.
  • Utilize technology across multiple software systems to ensure the best service for all.
  • Handle Patient Health Information (PHI).

We are looking for:

  • Effective communication skills with clients, patients, caregivers, and families.
  • Some customer service experience - Be friendly, positive, persuasive, and solutions-oriented.
  • Proactive problem solver and able to handle difficult situations or customers as they arise.
  • Highly organized with attention to detail (i.e., able to follow clearly defined procedures).
  • 2-3 years customer service, healthcare, hospitality, or retail experience preferred.
  • Strong ability to navigate multiple technology systems simultaneously.
  • Previous experience as a home care scheduler (or other industry front-line scheduling) is a plus.
  • Fluency in Spanish is a plus.
  • Experience in home care, healthcare, or senior-related industry is a plus.

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