Healthcare Scheduling Coordinator
1 week ago
Intake/Scheduling Coordinator
Reports To:Executive Director/Administrator
Job Description Summary:The Intake/Scheduling Coordinator plays a vital role in the day-to-day management of scheduling and assigning Agency's patients to the appropriate professional clinicians to maximize patient care and efficient utilization of clinical staff.
Essential Duties and Responsibilities:- Compile Daily Schedules: Compile the daily schedules of clinical staff with the direction of the EMR and assign Agency clinicians to patients.
- Develop Patient Plans: Work with professional clinicians in developing the plan for patient frequency of visits that are clinically appropriate for the patient.
- Proactive Scheduling: Proactively plan and assign patients to clinical staff based on close proximity and staff availability.
- Care Coordination: Assist Agency personnel in care coordination of patient/client services.
- Insurance Eligibility: Responsible for the admission and insurance eligibility of incoming patients.
- Compliance: Responsible for obtaining documentation to stay in compliance with company/state standards.
- Orders Management: Assist with orders management/DME and patient satisfaction surveys.
- Additional Duties: Other duties as requested by Management.
- Weekend Rotation: Position may require weekend rotation.
- Effective Communication: Able to communicate patient needs effectively to clinical staff.
- Excellent Customer Service: Excellent telephone and customer service skills.
- Multi-Tasking: Able to multi-task.
- Problem Solving: Able to problem solve.
- Teamwork: Able to function as an integral part of the interdisciplinary team.
- Patience and Flexibility: Exhibits patience and flexibility.
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