Customer Experience Director
19 hours ago
h3JobOverview/h3pWeareseekingahighlyskilledCustomerExperienceManagertoleadourteamofCustomerServiceLeadsandRepresentatives.Inthiscriticalrole,youwillberesponsiblefordrivingperformance,managingoperations,andensuringwedelivertop-notchcustomerexperiences./ppAsourCustomerExperienceManager,youwillhavetheopportunitytorefineprocessesandprocedures,consistentlyexceedingsalesgoalswhilekeepingcustomersatisfactionattheforefront.Youwillleadfromthefront,shapinginternalinitiatives,drivingcontinuousimprovementthroughdataanalysis,andestablishingbestpracticesthatwillsetthestandardforexcellence./ppYouwillalsoplayavitalroleincoaching,mentoring,andinspiringyourteam—creatingasupportiveenvironmentwhereeveryemployeethrives.Bytacklingcomplexcustomerchallengeswithasolutions-orientedmindset,youwillhelpuscontinuetoexceedexpectationsinbothcustomerserviceandsalesperformance./ph3KeyResponsibilities/h3ulliLeadbyexample—supportingyourteamwithaservice-firstleadershipstylethatfocusesonempoweringemployeestoexcel./liliMentor,coach,andmotivateyourteamtoprovideoutstandingcustomerservice,usingfeedbackandtrainingtodriveexcellence./liliDevelopandtrackKPIsandrefinecallcentergoalstoensuresalestargetsareconsistentlyachievedorexceeded./liliMonitorcallvolumestooptimizestaffing,andhandlehigh-levelserviceandtechnicalinquiries./liliOverseedailyoperations,ensuringsmoothteamcollaborationandtimelyreporting./liliConductperformancereviewsandmanageHRdocumentationwithdiscretion./liliCreateapositive,engagingworkenvironmentthroughrewardprogramsandproactiveteamsupport./liliServeasabackupforescalatedcustomerissues,ensuringroutesandcommunicationtoolsareoptimizedforsuccess./liliMaintainaccuratecustomerrecordsandparticipateinregularleadershipmeetingstoensurealignmentwithcompanygoals./li/ulh3Requirements/h3ulliHighSchoolDiplomaorequivalent(required)/liliBachelor'sdegreeorequivalentcombinationofeducationandexperience(preferred)/lili3+yearsofsupervisoryexperienceinacallcenterorcustomerserviceenvironment/lili7+yearsofrelevantcustomerserviceexperience/liliKnowledgeofPestPacandroutingisaplus/liliExperienceinahigh-volume,fast-pacedcallcenter(preferred)/li/ulh3Benefits/h3ulliMonday-Fridayschedule(NOSaturdays),occasionalMANDATORYSundays/liliDental,vision,short-termdisability,andlifeinsurance:100%employer-covered/lili3medicalinsuranceplanstochoosefromwithemployercontribution/lili401kwith3%employermatch/liliBagelWednesdaysandDonutFridays/liliPositive,team-orientedenvironmentwithopportunitiesforgrowth/liliJoinastable,growingcompanywithdeeprootsinthecommunity/li/ulpAboutBrodyBrothersQualityPestControl/ppWeareafamily-ownedcompanyproudlyservingBaltimoresince1984,committedtoprovidingbothourcustomersandemployeeswithawarm,welcomingenvironment.Wevaluegrowth,learning,andmaintainingapositiveworkplaceculturewhereourteammemberscanthrive./p
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Customer Experience Manager
4 weeks ago
Owings Mills, Maryland, United States Brody Brothers Pest Control Full timeJob OverviewWe are seeking a highly skilled and experienced Customer Experience Manager to lead our team of Customer Service Leads and Representatives. This role will play a key part in both sales and customer service, focusing on managing customer service operations, driving sales performance, and ensuring successful sales strategies and customer...
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Customer Experience Manager
4 weeks ago
Owings Mills, Maryland, United States Brody Brothers Pest Control Full timeJob Title: Customer Experience ManagerWe are seeking a highly skilled and experienced Customer Experience Manager to lead our customer service team. As a key member of our organization, you will be responsible for driving customer satisfaction, sales performance, and team excellence.Key Responsibilities:Lead by example, supporting your team with a...
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Customer Experience Associate
5 days ago
Owings Mills, Maryland, United States Weis Markets, Inc. Full timeJob SummaryWeis Markets, Inc. is seeking a Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for providing exceptional customer service, operating front-end scanning equipment and cash registers, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide excellent customer...
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Audi Brand Specialist
3 days ago
Owings Mills, Maryland, United States Sonic Automotive Full timeJob SummaryWe are seeking a highly motivated and customer-focused Audi Sales and Customer Experience Representative to join our team at Sonic Automotive. As a key member of our sales team, you will be responsible for generating sales appointments with customers who contact us via the internet to purchase new and/or pre-owned vehicles.Key...
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Toy Store Associate
3 days ago
Owings Mills, Maryland, United States TOTALLY TOYS OF MARYLAND LLC Full timeJob SummaryTotally Toys of Maryland LLC is seeking a highly motivated and enthusiastic Toy Store Associate to join our team. As a key member of our sales floor, you will be responsible for providing exceptional customer service, promoting our products, and maintaining a welcoming store environment.Key Responsibilities:Customer Service:Engage with customers,...
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Assistant Director of Nursing
4 weeks ago
Owings Mills, Maryland, United States Advanced Rehab at Autumn Lake Healthcare Full time{"title": "Assistant Director of Nursing", "content": "Advanced Rehab at Autumn Lake Healthcare: A Team-Oriented CompanyWe are seeking an experienced Assistant Director of Nursing to join our exceptional team at Advanced Rehab at Autumn Lake Healthcare. As a key member of our management team, you will play a vital role in providing our staff with the...
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Product Director, Individual Investors
4 weeks ago
Owings Mills, Maryland, United States T. Rowe Price Full timeJob SummaryWe are seeking a highly skilled Product Director to lead our Individual Investors product line. As a key member of our team, you will be responsible for developing and implementing strategic plans to drive business growth and customer satisfaction.Key ResponsibilitiesDevelop and execute product strategies to meet customer needs and drive business...
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Operations Director
4 weeks ago
Owings Mills, Maryland, United States Brody Brothers Pest Control Full timeAbout the Position:We are seeking a highly skilled Director of Operations to partner with our company President and Co-owners to enhance day-to-day business operations. As a Director of Operations, you will apply data-driven analysis, including Six Sigma principles, to optimize current systems and procedures. This opportunity is on-site at our headquarters...
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Affordable Housing Assistant Community Director
3 weeks ago
Owings Mills, Maryland, United States FPI Management, Inc. Full timeJob DescriptionFPI Management, Inc. is seeking a highly skilled and experienced Affordable Housing Assistant Community Director to join our team. As a key member of our property management team, you will be responsible for assisting the Community Director in the day-to-day operations of our affordable housing properties.Key Responsibilities:Assist the...
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Product Director, Individual Investors
1 month ago
Owings Mills, Maryland, United States T. Rowe Price Full timeProduct Director, Individual InvestorsWe are seeking a seasoned Product Director to lead our Individual Investors product team. As a key member of our leadership team, you will be responsible for developing and executing the strategic direction of our product line, ensuring alignment with our business objectives and client needs.Key Responsibilities:Develop...
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Affordable Housing Assistant Community Director
20 hours ago
Owings Mills, Maryland, United States FPI Management, Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced Affordable Housing Assistant Community Director to join our team at FPI Management, Inc. This is a challenging and rewarding role that requires a strong understanding of affordable housing programs, including LIHTC, HUD programs, and USDA-Rural Development.Key ResponsibilitiesAssist the Community...
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Executive Director of Aquatic Operations
19 hours ago
Owings Mills, Maryland, United States Goldfish Swim School Full timeJob OverviewAs the Executive Director of Aquatic Operations, you will oversee the daily operations of Goldfish Swim School, ensuring the highest level of quality and success. This role involves managing a team of highly engaged employees, motivating them to achieve financial targets and maintain a safe and sanitary swim environment.Key...
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Preschool Chef
3 weeks ago
Owings Mills, Maryland, United States The Learning Experience #256 Full timeJob OverviewThe Learning Experience #256 is seeking a skilled Preschool Cook to join our team of passionate educators. As a key member of our center, you will play a vital role in creating a safe and healthy environment for our little learners.ResponsibilitiesPlan and prepare nutritious meals that meet the dietary needs of our children, ensuring their safety...
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Senior Client Experience Manager
3 weeks ago
Owings Mills, Maryland, United States T. Rowe Price Full timeRole SummaryT. Rowe Price is seeking a seasoned Senior Client Experience Manager to lead our Advisor Personalization strategies. This role is integral to our multi-year digital transformation, involving various Adobe marketing technologies, data services, and other vendors. The successful candidate will lead the discovery, development, and implementation of...
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Senior Client Experience Manager
3 weeks ago
Owings Mills, Maryland, United States T. Rowe Price Full timeRole SummaryT. Rowe Price is seeking a highly experienced Senior Client Experience Manager to lead our Advisor Personalization strategies. This role is integral to our multi-year digital transformation, involving various Adobe marketing technologies, data services, and other vendors. The Senior Client Experience Manager will lead the discovery, development,...
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Store Director
3 days ago
Owings Mills, Maryland, United States TOTALLY TOYS OF MARYLAND LLC Full timeJob OverviewTotally Toys of Maryland LLC is seeking a seasoned Store Manager to lead our boutique toy store team. As a key member of our management team, you will be responsible for creating an exceptional customer experience, managing store operations, and leading a high-performing team.Key Responsibilities:Customer Experience:Develop and implement...
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IT Sales Director
4 weeks ago
Owings Mills, Maryland, United States iBANKonIT Full timeIT Sales Manager Job DescriptionWe are seeking a highly skilled IT Sales Manager to join our team at iBANKonIT. As a key member of our sales team, you will be responsible for driving sales growth, building and maintaining customer relationships, and developing and executing sales strategies to meet and exceed sales targets.Key Responsibilities:Establish and...
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Customer Sales Representative
4 days ago
Owings Mills, Maryland, United States DriveTime Full timeJob Title: Customer Sales GuideDriveTime Family of Brands is seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Guide. As a key member of our sales team, you will be responsible for providing exceptional customer experiences, driving sales, and ensuring a seamless sales process.Responsibilities:Develop and...
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Customer Service Ambassador
1 day ago
Owings Mills, Maryland, United States A-Class Inc. Full timeJob Title: Customer Service RepresentativeJob Description:At A-Class Inc., we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll be at the forefront of our customer engagement efforts, ensuring timely, accurate, and positive service at every touchpoint.Key Responsibilities: Provide outstanding support to...
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Customer Sales Representative
4 days ago
Owings Mills, Maryland, United States DriveTime Full timeJob Title: Customer Sales GuideDriveTime Family of Brands is seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Guide. As a key member of our sales team, you will be responsible for providing exceptional customer experiences, driving sales, and ensuring a seamless buying process for our...