Audi Brand Specialist

2 days ago


Owings Mills, Maryland, United States Sonic Automotive Full time
Job Summary

We are seeking a highly motivated and customer-focused Audi Sales and Customer Experience Representative to join our team at Sonic Automotive. As a key member of our sales team, you will be responsible for generating sales appointments with customers who contact us via the internet to purchase new and/or pre-owned vehicles.

Key Responsibilities:

  • Respond to customer inquiries with courtesy, accuracy, and professionalism
  • Promptly and accurately enter all customer inquiry data into our CRM system
  • Generate sales appointments and conduct phone surveys to assess customer preferences and quality of experience
  • Effectively utilize lead management tools and compile all necessary reports, forms, and documentation on a timely basis
  • Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers

Requirements:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
  • The requirements listed are representative of the knowledge, skill, and/or ability required
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • All applicants must be authorized to work in the USA and perform duties and responsibilities in a safe manner
  • All applicants must be able to demonstrate ability to pass pre-employment testing, including background checks, MVR, drug test, credit report, and valid driver's license

About the Role:

This highly accountable position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and closely track customer interest. The successful candidate will be trained to understand all products and services offered, become knowledgeable of inventory, as well as financing and incentive programs. We offer a huge ad budget, easy-to-use systems, and a great work environment.



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