Associate Account Manager

4 days ago


Atlanta, Georgia, United States Yardi Systems Full time
Account Manager Associate

Yardi Systems is seeking a highly skilled Account Manager Associate to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service to our valued HUD clients.

Key Responsibilities:

  • Respond to client inquiries in a timely and professional manner.
  • Troubleshoot and assist clients with site navigation.
  • Maintain a high level of professionalism and availability.
  • Deliver a highly professional customer service experience.
  • Handle service requests and work orders with efficiency and accuracy.
  • Document all communications and create and update client records.
  • Develop knowledge of Yardi procedures and best practices.
  • Perform quality assurance and ensure user guides are accurate.
  • Confirm the Yardi HUD site is working as expected and report any issues.
  • Maintain and update user guides and manuals.

Requirements:

  • Familiarity with software quality assurance (QA).
  • Experience with creative writing or technical writing.
  • Bachelor's degree or an equivalent combination of education and HUD or software customer service experience.
  • Experience with HUD or other affordable housing programs.
  • Professional demeanor with excellent interpersonal skills.
  • Excellent communication skills, including proficiency in grammar.
  • Ability to understand and explain technical concepts.
  • Good attention to detail and ability to identify errors and discrepancies.
  • Ability to work cooperatively as part of a team.
  • Good organizational skills and ability to prioritize multiple tasks in a fast-paced environment.
  • Proficiency in Microsoft 365 desktop applications, Google Chrome, and Microsoft Edge.

Preferred Qualifications:

  • Fluent in Spanish is a plus.

Yardi Systems is a dynamic and innovative company that offers a comprehensive benefits package, including 100% paid employee medical premiums, a company profit-sharing plan, and flexible work arrangements. If you are looking for a rewarding career that combines technical prowess and outstanding customer service, we encourage you to apply.


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