Associate Account Manager
4 days ago
Yardi Systems is seeking a highly skilled Account Manager Associate to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service to our valued HUD clients.
Key Responsibilities:
- Respond to client inquiries in a timely and professional manner.
- Troubleshoot and assist clients with site navigation.
- Maintain a high level of professionalism and availability.
- Deliver a highly professional customer service experience.
- Handle service requests and work orders with efficiency and accuracy.
- Document all communications and create and update client records.
- Develop knowledge of Yardi procedures and best practices.
- Perform quality assurance and ensure user guides are accurate.
- Confirm the Yardi HUD site is working as expected and report any issues.
- Maintain and update user guides and manuals.
Requirements:
- Familiarity with software quality assurance (QA).
- Experience with creative writing or technical writing.
- Bachelor's degree or an equivalent combination of education and HUD or software customer service experience.
- Experience with HUD or other affordable housing programs.
- Professional demeanor with excellent interpersonal skills.
- Excellent communication skills, including proficiency in grammar.
- Ability to understand and explain technical concepts.
- Good attention to detail and ability to identify errors and discrepancies.
- Ability to work cooperatively as part of a team.
- Good organizational skills and ability to prioritize multiple tasks in a fast-paced environment.
- Proficiency in Microsoft 365 desktop applications, Google Chrome, and Microsoft Edge.
Preferred Qualifications:
- Fluent in Spanish is a plus.
Yardi Systems is a dynamic and innovative company that offers a comprehensive benefits package, including 100% paid employee medical premiums, a company profit-sharing plan, and flexible work arrangements. If you are looking for a rewarding career that combines technical prowess and outstanding customer service, we encourage you to apply.
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