Enterprise Print Solutions Technical Marketing Specialist

1 week ago


Boise, Idaho, United States HP Development Company, L.P. Full time

Job Summary

The Customer Lifecycle Engineering and Quality organization at HP Development Company, L.P. has an exciting opportunity available for a Technical Marketing Engineer, who will daily represent HP's Enterprise firmware code bases and Solutions. This role provides opportunity to get lots of hands-on experience with HP's enterprise customers, working closely with channel partners, global R&D and qualification teams, to root cause and drive resolution on critical customer issues.

Main Responsibilities

  • Act as a customer advocate and quality champion within GBU
  • Interact directly with R&D development teams to root cause customer found defects
  • Lead and manage complex field escalations, which may include direct customer/partner interaction
  • Participate and influence the development of future products and solutions
  • Develop white papers, technical notes, support and training material
  • Support early evaluation programs from a firmware, software and solution perspective

Knowledge and Skills

  • Strong understanding of printing system architectures, embedded systems, client/server infrastructure, networking technologies and operating systems (e.g. Windows, MAC, etc.)
  • Strong decision-making skills, and an ability to coordinate cross-functional teams
  • Strong troubleshooting skills with a focus on problem-solving resolution in complex print systems
  • Strong desire to work directly with customers/partners
  • Ability to multi-task and deal with time-sensitive situations
  • Operational knowledge of firmware development: from defect/feature specification to release
  • Positive attitude and teamwork spirit, especially with remote teams
  • Self-starter and proactive mindset
  • Effective documentation skills

Common Methods and Tools

  • Product Development - Frameworks, Process
  • Hardware/Software Development - Agile, Scrum, Sprints
  • Continuous Improvement Process - Lean, Kanban
  • Program/Project Management - Planning, Prioritization, Change/Risk Analysis
  • Competencies - Communication, Collaboration, Results Orientation, Learning Agility, Growth Mind-set, Customer Centricity
  • MIRO, JIRA, Sudden Impact

Education

  • Bachelor's or master's degree in Engineering, Computer Sciences, or equivalent
  • 3-5 years' professional experience in the technical industry
  • Desire to use expertise and experience to effectively serve HP's Enterprise print customer

HP is an Equal Opportunity Employer

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).



  • Boise, Idaho, United States HP Full time

    Job SummaryThe Customer Lifecycle Engineering and Quality organization at HP has an exciting opportunity available for a Specialist-level Technical Marketing Engineer. This role represents HP's Enterprise firmware code bases and Solutions (software) and provides the opportunity to get hands-on experience with HP's enterprise customers, working closely with...


  • Boise, Idaho, United States HP Full time

    Job SummaryThe Customer Lifecycle Engineering and Quality organization at HP has an exciting opportunity available for a Specialist-level Technical Marketing Engineer. This role provides the opportunity to get hands-on experience with HP's enterprise customers, working closely with channel partners, global R&D and qualification teams, to root cause and drive...


  • Boise, Idaho, United States HP Development Company, L.P. Full time

    Job SummaryThis role is responsible for designing personalized solutions for projects, programs, or operational needs, customizing them to ensure alignment with customer needs and requirements through consultative approaches.The role collaborates with the team on various architectural activities, including workflow analysis and business process management,...


  • Boise, Idaho, United States Metasys Technologies, Inc. Full time

    Job Title: Technical Specialist - Print and Mail ServicesMetasys Technologies, Inc. is seeking a highly skilled Technical Specialist to join our team in Boise, ID. As a Technical Specialist, you will be responsible for providing technical support for print and mail services, ensuring the smooth operation of office equipment, and maintaining high-quality...


  • Boise, Idaho, United States Oracle Full time

    Job DescriptionThe role of Enterprise Performance Management (EPM) Sales Specialist is a critical position within Oracle's sales team. As a sales specialist, you will be responsible for driving revenue growth and expanding Oracle's presence in the EPM market.Key ResponsibilitiesGenerate and convert net new and expansion revenue for Oracle EPMCreate and drive...

  • Technical Specialist

    3 weeks ago


    Boise, Idaho, United States Metasys Technologies Full time

    Job Title: Technical SpecialistMetasys Technologies is seeking a skilled Technical Specialist to join our team in Boise, ID. As a Technical Specialist, you will be responsible for providing print and mail services, operating and troubleshooting office equipment, and maintaining a high-quality work environment.Responsibilities:Follow instructions from the...


  • Boise, Idaho, United States Oracle Full time

    Job DescriptionThe role serves as a sales product and process specialist within the domain of Enterprise Performance Management. As a solution sales executive, the role brings experience and subject matter expertise to sales cycles which include the EPM suite and helps to differentiate and build executive relationships within the C-suite.The role also...

  • Technical Specialist

    4 weeks ago


    Boise, Idaho, United States Metasys Technologies Full time

    Job Title: Technical SpecialistJob Summary:We are seeking a highly skilled Technical Specialist to join our team at Metasys Technologies. As a Technical Specialist, you will be responsible for providing print and mail services, operating and troubleshooting office equipment, and maintaining a high level of quality work.Key Responsibilities:Operate and...

  • Technical Specialist

    4 weeks ago


    Boise, Idaho, United States Metasys Technologies Full time

    Job Title: Technical SpecialistMetasys Technologies is seeking a skilled Technical Specialist to join our team in Boise, ID. As a Technical Specialist, you will be responsible for providing print and mail services, operating and maintaining office equipment, and ensuring high-quality work and timely delivery.Key Responsibilities:Follow instructions from the...


  • Boise, Idaho, United States HP Full time

    Job DescriptionThis position is a key role in the HP Industrial Print Software Sales team, responsible for driving sales and business development activities across the Americas region.Key Responsibilities:Create pre-sales materials and configure HP software solutions for demonstration purposes to Print Service Providers and Channel Partners.Deliver tailored...


  • Boise, Idaho, United States Palo Alto Networks Full time

    Job Title: Technical Solutions ExpertWe are currently seeking a highly skilled Technical Solutions Expert to join our global Pre-Sales team. As a key member of our team, you will be responsible for delivering solutions to help our customers achieve their business objectives.Key Responsibilities:Lead and document discovery sessions to understand the client's...


  • Boise, Idaho, United States Syringa Networks LLC Full time

    Job DescriptionJob Summary:Syringa Networks LLC is seeking an experienced Enterprise Sales Executive to join our team. As an Enterprise Sales Executive, you will be responsible for selling our array of enterprise products and solutions to a large universe of SMB prospects and accounts.Key Responsibilities:Develop and Manage Sales Strategy: Develop and manage...


  • Boise, Idaho, United States Confluent Full time

    About the RoleWe are seeking an experienced Technical Marketing Manager to join our team at Confluent. As a key member of our marketing organization, you will play a critical role in driving adoption and awareness of Confluent among technical audiences.Key ResponsibilitiesCreate and maintain compelling demos and examples that showcase the value of...


  • Boise, Idaho, United States Palo Alto Networks Full time

    Job DescriptionWe are seeking a skilled professional to join our global Pre-Sales team as a trusted advisor to our sales reps, prospects, and customers. The primary goal of this role is to secure revenue by delivering solutions that help our customers achieve their best work.Key Responsibilities:Lead and document discovery sessions to understand the client's...


  • Boise, Idaho, United States Kaztronix Full time

    Job Title: Enterprise Service Desk Specialist SeniorAt Kaztronix, we are seeking a highly skilled Enterprise Service Desk Specialist Senior to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers.Key Responsibilities:Conduct operations in support of the Enterprise Service...


  • Boise, Idaho, United States PSG Global Solutions Careers Full time

    Unlock Your Potential with PSG Global Solutions CareersThe OpportunityWe're seeking a skilled Technical Support Specialist to join our team in Boise, Idaho. As a key member of our Engineering/Manufacturing team, you'll provide top-notch support for our commercial high-end printers and technologies.Your Key ResponsibilitiesDeliver exceptional remote support...


  • Boise, Idaho, United States PSG Global Solutions Careers Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at PSG Global Solutions Careers. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to clients via phone, email, and chat.Troubleshoot...


  • Boise, Idaho, United States Syringa Networks LLC Full time

    Job DescriptionSyringa Networks LLC is seeking a highly skilled and experienced Account Executive to join our team. As an Account Executive, you will be responsible for selling our array of enterprise products and solutions to a large universe of SMB prospects and accounts.Our ideal candidate will have a strong understanding of logical and physical designs...


  • Boise, Idaho, United States PSG Global Solutions Careers Full time

    Unlock Your Potential with PSG Global Solutions CareersThe OpportunityWe're seeking a skilled Technical Support Specialist to join our team in Boise, Idaho. As a key member of our Engineering/Manufacturing team, you'll provide top-notch support to our customers, ensuring their commercial high-end printers and technologies run smoothly.Your Key...

  • Account Executive

    4 weeks ago


    Boise, Idaho, United States Logicalis Full time

    Job SummaryWe are seeking a highly motivated and experienced Account Executive to join our team at Logicalis. As an Account Executive, you will be responsible for selling technology-based solutions to our customers, building strong relationships with partners and vendors, and generating product and services proposals and quotations.Key ResponsibilitiesOwn...