Enterprise Print Solutions Technical Marketing Specialist

4 weeks ago


Boise, Idaho, United States HP Full time

Job Summary

The Customer Lifecycle Engineering and Quality organization at HP has an exciting opportunity available for a Specialist-level Technical Marketing Engineer. This role represents HP's Enterprise firmware code bases and Solutions (software) and provides the opportunity to get hands-on experience with HP's enterprise customers, working closely with channel partners, global R&D and qualification teams, to root cause and drive resolution on critical customer issues.

Main Responsibilities

  • Act as a customer advocate and quality champion within GBU
  • Interact directly with R&D development teams to root cause customer found defects
  • Lead and manage complex field escalations, which may include direct customer/partner interaction
  • Participate and influence the development of future products and solutions
  • Develop white papers, technical notes, support and training material
  • Support early evaluation programs from a firmware, software and solution perspective

Knowledge and Skills

  • Strong understanding of printing system architectures, embedded systems, client/server infrastructure, networking technologies and operating systems (e.g. Windows, MAC, etc.)
  • Strong decision-making skills, and an ability to coordinate cross-functional teams
  • Strong troubleshooting skills with a focus on problem-solving resolution in complex print systems
  • Strong desire to work directly with customers/partners
  • Ability to multi-task and deal with time-sensitive situations
  • Operational knowledge of firmware development: from defect/feature specification to release
  • Positive attitude and teamwork spirit, especially with remote teams
  • Self-starter and proactive mindset
  • Effective documentation skills

Common Methods and Tools

  • Product Development - Frameworks, Process
  • Hardware/Software Development - Agile, Scrum, Sprints
  • Continuous Improvement Process - Lean, Kanban
  • Program/Project Management - Planning, Prioritization, Change/Risk Analysis
  • Competencies - Communication, Collaboration, Results Orientation, Learning Agility, Growth Mind-set, Customer Centricity
  • MIRO, JIRA, Sudden Impact

Education

  • Bachelor's or master's degree in Engineering, Computer Sciences, or equivalent
  • 3-5 years' professional experience in the technical industry
  • Desire to use expertise and experience to effectively serve HP's Enterprise print customer

Benefits

  • HP offers a comprehensive benefits package for this position, including health insurance, dental insurance, vision insurance, long term/short term disability insurance, employee assistance program, flexible spending account, life insurance, and generous time off policies


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