Enterprise Print Solutions Technical Marketing Specialist
4 weeks ago
Job Summary
The Customer Lifecycle Engineering and Quality organization at HP has an exciting opportunity available for a Specialist-level Technical Marketing Engineer. This role represents HP's Enterprise firmware code bases and Solutions (software) and provides the opportunity to get hands-on experience with HP's enterprise customers, working closely with channel partners, global R&D and qualification teams, to root cause and drive resolution on critical customer issues.
Main Responsibilities
- Act as a customer advocate and quality champion within GBU
- Interact directly with R&D development teams to root cause customer found defects
- Lead and manage complex field escalations, which may include direct customer/partner interaction
- Participate and influence the development of future products and solutions
- Develop white papers, technical notes, support and training material
- Support early evaluation programs from a firmware, software and solution perspective
Knowledge and Skills
- Strong understanding of printing system architectures, embedded systems, client/server infrastructure, networking technologies and operating systems (e.g. Windows, MAC, etc.)
- Strong decision-making skills, and an ability to coordinate cross-functional teams
- Strong troubleshooting skills with a focus on problem-solving resolution in complex print systems
- Strong desire to work directly with customers/partners
- Ability to multi-task and deal with time-sensitive situations
- Operational knowledge of firmware development: from defect/feature specification to release
- Positive attitude and teamwork spirit, especially with remote teams
- Self-starter and proactive mindset
- Effective documentation skills
Common Methods and Tools
- Product Development - Frameworks, Process
- Hardware/Software Development - Agile, Scrum, Sprints
- Continuous Improvement Process - Lean, Kanban
- Program/Project Management - Planning, Prioritization, Change/Risk Analysis
- Competencies - Communication, Collaboration, Results Orientation, Learning Agility, Growth Mind-set, Customer Centricity
- MIRO, JIRA, Sudden Impact
Education
- Bachelor's or master's degree in Engineering, Computer Sciences, or equivalent
- 3-5 years' professional experience in the technical industry
- Desire to use expertise and experience to effectively serve HP's Enterprise print customer
Benefits
- HP offers a comprehensive benefits package for this position, including health insurance, dental insurance, vision insurance, long term/short term disability insurance, employee assistance program, flexible spending account, life insurance, and generous time off policies
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