Patient Care Support Coordinator

2 weeks ago

Lexington, Kentucky, United States Takeda Full time

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Position Overview

Join Takeda as a Patient Care Support Coordinator, where you will be part of a dynamic team dedicated to delivering outstanding service to patients and healthcare professionals. In this role, you will engage with patients and medical staff, understanding their unique requirements and providing knowledgeable, courteous responses to their inquiries. Your responsibilities will include managing interactions with patients, caregivers, healthcare providers, partners, and insurance entities to facilitate seamless access to ongoing treatment.

Key Responsibilities:

  • Collaborate closely with patients and their families to navigate the necessary steps for accessing treatment.
  • Serve as the primary contact for medical offices.
  • Coordinate with Specialty Pharmacies and insurance providers to secure reimbursement details.
  • Initiate benefit investigations with insurance companies as needed.
  • Guide patients and families on reimbursement alternatives.
  • Oversee the transition of patients to Takeda's therapeutic products.
  • Partner with nursing staff to deliver training on injections and infusions to patients.
  • Maintain comprehensive case histories for all assigned patients within the CRM system.
  • Address and resolve ongoing reimbursement challenges (e.g., step edits, insurance modifications, Prior Authorization, Appeals) in collaboration with the Patient Access Manager.
  • Work alongside Field Regional Business Managers and Patient Access Managers to oversee all patient cases within designated regions.
  • Professionally handle incoming calls, ensuring a positive experience for all stakeholders.
  • Respond to inquiries from patients and medical offices, resolving any issues that arise.
  • Provide continuous support and compliance assistance through regular outreach to patients and families.
  • Assist with patient assistance requests and collaborate with partners on application submissions.
  • Offer backup support for fellow Patient Support Coordinators as needed.
  • Represent Takeda at patient meetings and industry conferences as required.
  • Travel to meetings and medical offices as necessary.
  • Monitor, identify, and address escalated patient access and reimbursement issues, referring to the Patient Support Lead (PSL) and/or relevant Patient Services personnel for follow-up as needed.

Qualifications:

  • Bachelor's degree in a healthcare-related field is preferred.
  • Previous experience in case management is essential within a patient support or healthcare management capacity (experience in the biopharmaceutical sector or rare diseases is preferred).
  • Proficiency in Microsoft Office applications is required (Word, Excel, PowerPoint, Outlook, Teams).
  • Exhibit strong adherence to Takeda Leadership Behaviors:
  • Strategic Thinking, Inspiring Others, Delivering Priorities, and Enhancing Capabilities.
  • Demonstrated excellence in Patient Support Coordinator competencies.
  • Solid understanding of patient and support services in a healthcare or corporate environment.
  • Exceptional leadership and communication skills, with the ability to motivate and inspire a team; contribute positively to a values-driven culture.
  • Highly organized with robust documentation practices and experience with CRM platforms/patient databases.
  • Strong aptitude for mastering complex processes and adapting to change.
  • Ability to work collaboratively with cross-functional teams and external partners.
  • Travel Requirement: 10% travel may be necessary, including overnight stays.

About Takeda:

At Takeda, we are dedicated to transforming patient care through innovative specialty pharmaceuticals and exemplary patient support programs. As a patient-centric organization, we empower our employees to thrive through impactful work.

Recognized as a Global Top Employer, Takeda promotes stimulating careers, encourages creativity, and strives for excellence in all endeavors. We cultivate an inclusive and collaborative workplace, united by a shared commitment to deliver Better Health and a Brighter Future for individuals worldwide.

This position is classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

Compensation and Benefits:

We recognize that compensation is a significant consideration as you evaluate your career path. We are committed to equitable pay for all employees and aim to be transparent in our compensation practices.

EEO Statement:

Takeda is proud of its commitment to fostering a diverse workforce and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable laws.

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