Customer Service Administrative Assistant

1 week ago


Waukesha, Wisconsin, United States Boelter Companies Full time
Customer Service Administrative Assistant

Boelter Companies is seeking a highly skilled and detail-oriented Customer Service Administrative Assistant to join our team. As a vital support member of the Customer Service Department, you will play a key role in ensuring timely completion of the entire order process and projects.

Key Responsibilities:
  • Provide excellent level of service and strong attention to detail to ensure accurate data entry while striving for consistent, positive experiences for both internal and external customers.
  • Efficiently utilize SAP system to expedite vendor POs, request invoices and check for accuracy and completeness.
  • Utilize available systems (SAP, HubSpot, AutoQuotes) daily to create and maintain accounts, contacts, order progression, shipping details and availability issues that may arise.
  • Respond to problems with urgency, collaborating with Customer Service Leader, Customer service associates and/or Purchasing, Sales associates and other necessary Boelter associates to determine optimal problem resolution for the customer, supplier and Boelter.
  • Proactive communication to customers and/or vendors via email, phone or chat with order updates, quote updates, purchase orders, pricing and carrier tracking information.
  • Works with accounts payable, accounts receivables and would be responsible for auditing and reviewing all orders and billing them in an accurate and timely manner. Would be responsible to maintain and create invoices for customers.
  • Collects, compiles records data and prepares for standard reports including but not limited to Supply America, Compass etc.
  • Assist with the creation of Chain order guides for E-Commerce as well as expediting E-Commerce / Custom Deco orders and returns.
  • Develop and maintain excellent working relationships with all internal departments and suppliers.
  • Identify and inform appropriate departments and suppliers of any changes, developments or problems related to both service and product.
  • Participate in cross-functional teams to ensure the continuous, on-going improvement of processes, methods, productivity, and quality, while reducing overall costs.
  • Acquire knowledge and attend training on products and services offered by our suppliers to provide customers with options for their program needs.
Requirements:
  • High School Degree and 12-18 months of related experience or equivalent. Associate Degree preferred.
  • Proficiency in Word, Excel and Microsoft Outlook.
  • Knowledge of SAP a plus.
Benefits:
  • Medical & Prescription Drug
  • Dental
  • Vision
  • Flexible Spending
  • Health Savings Accounts
  • Long-Term Disability
  • Basic Life/AD&D
  • Supplemental Life/AD&D
  • Short-Term Disability coverage is provided via salary continuation at a rate of 60% of your base salary.
  • 401(k) contributions can start as soon as the first payroll of employment and include a company match.
  • You can also take advantage of Associate Perks immediately such as Paid Time Off and associate discounts at our stores.
  • We are proud to offer On Demand pay to our associates.


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