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Inside Sales and Customer Support Specialist

2 months ago

California, United States Applied Industrial Technologies Full time

Company Overview: Applied Industrial Technologies is recognized for its commitment to integrity, inclusivity, and professional growth. Our work environment is characterized by a friendly atmosphere, healthy competition, and rewarding experiences.

Position Summary: We are seeking a full-time, innovative customer service representative (CSR) to join our team. In this role, you will deliver timely and professional assistance to our sales personnel and clientele. As a prominent industrial distributor, we understand that our strength lies in our dedicated workforce, and we are looking for individuals who can contribute to our success.

Why Work With Us?

Applied Industrial Technologies has been recognized as one of the World's Best Employers by Forbes. We have received accolades such as the Outstanding Employer Support award from the US Navy and are ranked among the top industrial distributors. Our company values long-term employment, with a significant portion of our workforce having over 20 years of service.

Benefits: In addition to competitive hourly wages, we offer various bonus opportunities and comprehensive benefits, including 401K with company match, health insurance, paid time off, tuition reimbursement, and employee assistance programs. You will also enjoy:

  • Career Advancement: Opportunities for growth in sales, operations, or management across the nation.
  • Access to professional development and training programs.
  • A balanced work-life environment.
  • A collaborative company culture that values enjoyment in the workplace.
  • Support from a local team with the backing of a national organization.

Key Responsibilities:

In our dynamic team setting, you will collaborate with customers and Account Managers to identify products and services, address customer needs, and foster positive business relationships.

  • Handle customer inquiries, provide quotes, process orders, and manage returns.
  • Source necessary parts.
  • Assist in driving sales initiatives.
  • Support stockroom operations and deliver orders as required.

Qualifications:

  • Minimum of 1 year of experience in customer service or inside sales, preferably in an industrial distribution or parts counter setting.
  • Strong attention to detail.
  • Excellent written and verbal communication skills.
  • High school diploma or equivalent.
  • Ability to lift up to 50 lbs.
  • Mechanical aptitude.
  • Valid driver's license with a clean driving record.

At Applied Industrial Technologies, we are committed to providing equal employment opportunities. All qualified candidates will be considered for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, disability, or any other characteristic protected by law.