Customer Support Representative
2 months ago
We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Marquee Staffing. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers via phone.
Key Responsibilities:
- Assist customers with setup and use of mobile applications for iOS and Android devices.
- Educate customers on the setup and use of their mobile app, ensuring they have a seamless experience.
- Provide recommendations for improving the support process and escalating calls to other team members when necessary.
- Document each call in a case ticketing system, ensuring accurate and detailed records.
- Perform other duties or special projects as assigned by management.
Requirements:
- Fluency in Arabic, including reading and writing.
- Customer-friendly attitude and excellent customer service skills.
- Technical aptitude to learn and follow instructions.
- Strong working knowledge of Apple iOS and Android devices.
- Excellent problem-solving ability and strong attention to detail.
- Ability to research solutions and work independently on tasks.
- Home Wi-Fi required - monthly stipend provided.
- Demonstrated ability to work in teams and individually with minimal supervision.
- Good documentation skills.
- This role will be 100% remote, with a laptop and headset provided.
- Department operates 24/7, requiring flexibility and adaptability.
Education: High School Diploma or GED - Bachelor's degree or certificate preferred.
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Customer Support Representative
2 months ago
California, United States Marquee Staffing Full timeJob Title: Customer Support Representative - ArabicJob Summary:Marquee Staffing is seeking a highly skilled and customer-focused Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring customer...
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