IT Support Specialist

8 hours ago


California, United States LHH Full time
IT Support Specialist Job Description

LHH Recruitment Solutions is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing expert-level support for our technology infrastructure.

This is a full-time, direct hire position with a hybrid work arrangement, requiring one day of remote work per week. The employer is unable to support visa transfer or sponsorship at this time.

Key Responsibilities:
  • Respond to and prioritize support requests for hardware, software, and networking issues.
  • Manage and escalate helpdesk tickets as necessary.
  • Provide advanced troubleshooting for Mac, Windows, and mobile platforms, ensuring issues are resolved quickly and efficiently.
  • Implement and maintain IT security protocols, monitor systems for vulnerabilities, and educate staff on best practices for cybersecurity.
  • Set up and configure new devices, maintain hardware/software inventories, and manage system provisioning for new users.
  • Assist with the setup and troubleshooting of audio-visual equipment, web conferencing tools, and phone systems.
  • Offer user training for office technology like digital whiteboards and presentation systems.
  • Provide remote IT support for employees in offsite locations, ensuring they have access to the necessary tools and resources.
  • Manage IT procurement processes, track orders, and update inventory records. Ensure timely delivery of IT equipment and supplies to staff.
  • Assist with various IT projects as required, collaborating with the IT & Facilities Director on advanced initiatives.
  • Occasional travel may be required to provide onsite support at various company locations.
Requirements:
  • 5+ years of relevant IT experience in a customer service environment, with a proven ability to resolve complex technical issues.
  • Proficient in troubleshooting both Mac and Windows systems, with experience in AV hardware and software maintenance.
  • Strong knowledge of IT security practices, network administration, and system provisioning.
  • High school diploma required; a degree in computer science or a related field is preferred. Equivalent experience will also be considered.

Expected compensation: $30-$38/hour - non-exempt

  • 100% employer-paid comprehensive benefits package for employees.
  • 403b company match
  • Additional perks

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