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Sales and Service Representative

2 months ago

San Antonio, Texas, United States Cambridge Spa Group Full time

Join Our Team

Cambridge Spa Group (CSG) is a prominent franchisee within the Massage Envy franchise system, seeking motivated and customer-focused sales professionals to enhance member satisfaction and retention while driving advanced sales initiatives.

A successful candidate at Cambridge Spa Group will embody a positive attitude and a strong customer service orientation. The ideal individual will be solution-driven, proactive, and able to thrive in a dynamic, fast-paced environment. As a vital link between our clients and service providers, you will foster a welcoming culture and support a fun workplace for all.

Benefits:

  • Unlimited Monthly Bonus Opportunities
  • Comprehensive Medical, Dental, and Vision Coverage
  • Tiered Paid Time Off, accumulating up to 3 weeks annually
  • Complimentary services, memberships, and discounts
  • Employee Assistance Program
  • Ongoing training and coaching in sales and customer service to advance your career
  • Fast-growing organization with national recognition, committed to fostering an inclusive community

Key Responsibilities:

Sales:

  • Promote wellness package memberships to guests
  • Suggest enhancements to treatment plans, such as aromatherapy
  • Inform guests about additional services like facials or stretching
  • Encourage retail purchases based on service provider recommendations

Customer Service:

  • Welcome guests and members upon arrival
  • Efficiently manage member check-ins and check-outs
  • Handle phone inquiries and proactively reach out to clients for appointments and payments
  • Resolve customer concerns with empathy and effective problem-solving

Administrative Duties:

  • Schedule appointments to maximize efficiency
  • Maintain client records and communicate their needs to service providers
  • Ensure cleanliness and sanitation of common areas
  • Complete additional tasks as assigned by management

Required Experience:

  • Previous experience in sales and customer service is preferred
  • Proficient in computer usage and cash handling
  • Able to prioritize and manage multiple tasks effectively
  • Strong interpersonal skills for teamwork in a lively environment
  • Excellent communication skills, both verbal and written

If you are ready to leverage your exceptional sales and customer service skills to help others feel their best, we look forward to hearing from you.

Cambridge Spa Group is committed to providing equal employment opportunities to all individuals, regardless of various protected characteristics. We also provide reasonable accommodations for qualified individuals with disabilities.