Commercial Sales Representative

4 days ago

San Antonio, Texas, United States Service Experts Full time
Commercial Sales Consultant Job Description

We are seeking a highly motivated and results-driven Commercial Sales Consultant to join our team at Service Experts. As a Commercial Sales Consultant, you will be responsible for developing commercial sales and services to increase revenue, through customer presentations and lead generation.

Key Responsibilities:

  • Generate commercial replacement, retrofit, and service-contract sales through various customer prospecting techniques such as cold calling, customer referrals, personal networking, and customer contact.
  • Demonstrate professionalism, diplomacy, and tact to uphold company's community reputation. Represent the company professionally, honestly, and ethically in all business matters and concerns.
  • Consult with commercial customers on HVAC and indoor-air quality needs, deliver sales presentations utilizing company-established sales process, and close sales to provide the customer with the best solution for their budget. Suggest additional and/or alternative products or services to meet customer needs.
  • Utilize relevant systems and information, prepare proposals for commercial customers, and explain technical information to customers in an easy-to-understand language.
  • Utilize Service Experts' marketing data and tools to maximize sales effectiveness.
  • Prepare and/or complete all required documentation and obtain customer signatures.
  • Actively manage and maintain relationships with strategic commercial customers and support ongoing relationships with these customers.
  • Work with internal staff to ensure that work is scheduled and completed according to company standards and customer satisfaction.
  • Update company systems following defined processes and procedures to process paperwork and information for new accounts and maintain records of results from all sales visits.
  • Meet or exceed set Key Performance Indicators including revenue growth, close rate, lead generation, service agreement sales.
  • Effectively communicate with customers to resolve concerns, issues, or complaints to assure total customer satisfaction.

Requirements:

  • Bachelor's degree or equivalent experience.
  • Proven sales experience with emphasis on business-to-business selling, cold-calling, and generating sales from personal networking and lead generation.
  • Knowledge of commercial service sales concepts, practices, and procedures.
  • Excellent communication skills and strong relationship-management and coaching skills.
  • Ability to build long-term relationships with customers.
  • Ability to work cooperatively with technical, administrative, and support staff.
  • Solid skills working with Microsoft Office, contact management software, and databases.
  • Good organizational skills and ability to manage multiple priorities simultaneously.
  • Self-starter with a desire to learn and grow the business.
  • Demonstrated commitment to the delivery of customer-focused service.
  • Must be able to work independently and exercise judgment and discretion within authorized limits.
  • Basic knowledge of the fundamentals of the operational functionality of commercial heating, air conditioning, and ventilation equipment as well as related accessories is preferred.
  • Understanding of basic business accounting to understand job costing, profit margin, and cost of sales.
  • Ability to stand, walk, and climb stairs and ladders to access HVAC equipment which is often on a rooftop of the commercial building. Ability to read product data and take measurements.
  • Valid driver's license with acceptable driving record.

What We Offer:

  • Competitive pay, including incentive opportunities for many positions.
  • Paid time off and company holiday pay.
  • Medical, dental, and vision insurance programs.
  • 401(k) retirement savings plan with company matching contributions.
  • Life insurance, for you and options you can elect for your family.
  • Short-term and long-term disability insurance options, that protects you and your family if you are unable to work.
  • Supplemental benefit programs such as: legal advice, pet insurance, health advocacy programs.
  • World-class training opportunities, through our Experts University.
  • Career development opportunities.

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