Guest Services Manager

2 weeks ago

Mandeville, Louisiana, United States Church of The King Full time
Position Overview:

This part-time position is situated within our Administration department. The standard working hours are from 9:30 am to 5:00 pm, Tuesday through Friday, with the possibility of evening and weekend shifts as required throughout the year. Most responsibilities will be carried out at our primary location, with occasional off-site events.

Mission:

The Guest Services Manager is dedicated to creating a welcoming and pleasant atmosphere for all visitors to Church of the King. This role involves managing specific areas utilized by the executive team and guests, ensuring that all tasks are executed with utmost efficiency, confidentiality, accuracy, flexibility, and a positive attitude to support the objectives of Senior Leadership.

Key Responsibilities:
  • Oversee all aspects of guest services for incoming visitors and the executive team;
  • Engage with guests and their representatives prior to their arrival.
  • Coordinate all necessary reservations, including air travel, accommodations, and ground transportation.
  • Prepare hospitality arrangements for guests, which may include creating welcome packages, shopping, catering, and food presentation.
  • Set up accommodations with appropriate hospitality for visiting speakers.
  • Manage and maintain kitchen and office supplies for the Administrative Building.
  • Provide multifaceted general office support;
  • Assist in gathering materials needed for meetings and daily operations;
Required Skills:

Spiritual Life: The Guest Services Manager is expected to uphold a life of integrity and purity, maintaining a vibrant and growing relationship with Christ through practices such as Bible study, prayer, and worship. It is crucial to communicate with guests, staff, and ministry leaders with love, passion, and enthusiasm for serving others, while also encouraging a culture of service rooted in the love of Christ.

Effective Communication: This role demands exceptional communication skills, both written and verbal. Proficiency in spelling, grammar, and punctuation is essential. The ability to track and respond to communications across various channels—such as in-person meetings, phone calls, and digital messages—is critical.

Continuous Learning: Commitment to personal and professional growth through reading, attending conferences, and networking is essential to enhance the skills necessary for the Guest Services Manager's responsibilities.

High Level of Discretion:

As this position involves handling confidential information, a high degree of discretion and sensitivity is required. The ability to collaborate and communicate effectively with all team members is essential.

Technological Proficiency:

The Guest Services Manager should be comfortable using technology, particularly MAC systems, and should not hesitate to learn new software. Familiarity with platforms such as Google Suite, Slack, Trello, Evernote, and Microsoft Office Suite is preferred.

Qualifications:

Education: High School Diploma

Experience: Relevant work experience is preferred; a minimum of 2-3 years in any hospitality-related field is ideal.

Physical Requirements: Ability to bend, reach, and lift items weighing up to 30 lbs.

Transportation: A reliable vehicle is necessary to fulfill the responsibilities of this role.

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