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Sales and Service Associate
2 months ago
Benefits:
- Attractive salary package
- Flexible working hours
- Career advancement opportunities
- Comprehensive training and development
- Performance-based bonuses
Compensation:
Up to $20 per hour plus bonuses and commissions.
Position Summary:
As a Customer Experience and Sales Specialist, you will represent Stretch Zone, serving as the primary point of contact for all members and guests. Your role is to foster relationships that enhance member growth and retention. The Sales Specialist is accountable for the effective operation and financial performance of the studio. You will ensure the delivery of exceptional customer service, satisfaction, and performance aligned with the studio's revenue objectives.
Our Mission at Stretch Zone:
We aim to deliver an extraordinary experience for every guest and member who visits our facility. Our daily efforts are focused on expanding our member base, allowing us to transform lives through practitioner-assisted stretching.
Your Responsibilities:
- Deliver outstanding customer service: Greet every visitor warmly, manage appointment scheduling, handle phone inquiries, and resolve member concerns.
- Enhance member retention: Follow operational guidelines diligently, provide excellent service, and maintain consistent follow-ups.
- Promote the benefits of practitioner-assisted stretching: Achieve sales targets, encourage additional sessions, and continuously improve your sales techniques.
- Uphold the culture of Stretch Zone: Collaborate with team goals and cultivate positive, professional relationships with members and colleagues.
Success Metrics:
Your contribution to our universal mission at Stretch Zone is pivotal in converting guests into members, retaining existing members, and driving sales growth.
Key Attributes for Success:
- Sales Leadership: Ability to engage guests confidently and convert them into members post their initial session. Previous sales experience is advantageous.
- Driven and Competitive: A desire for success means consistently meeting goals and striving for improvement.
- Organizational Skills: Exceptional time management and multitasking abilities are essential.
- Goal-Oriented: Maintain focus on daily objectives and the broader vision.
- Analytical Acumen: Proficient in tracking studio performance and understanding key performance indicators that influence studio success. A bachelor's degree is a plus.
- Customer Service Expertise: Ability to connect with individuals and make them feel valued and supported, backed by prior customer service experience.
- Team Collaboration: Ability to thrive in a competitive, dynamic, and enjoyable environment.
At Stretch Zone, our culture is the foundation of our operations and values. We strive to differentiate ourselves, which we believe contributes to our success.
We welcome candidates with the skills, experience, and passion to excel in this role.
