DLCCC Front Desk Weekend Staff

2 months ago


Detroit Lakes, United States Detroit Lakes Community and Cultural Center Full time
Job Summary: A DLCCC Front Desk Representative is responsible for creating a positive member experience by providing a superior level of customer service to our members, prospective members, and guests.

Key Duties and Tasks:
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
  • Serves as the first point of contact for all customer questions, concerns and comments
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check-in members
  • New member enrollments.
  • Stays current on new program offerings and schedules
  • Attend Front Desk meetings
  • Schedule court use, classes and any other appointments and needed
  • Daily POS activity
  • Update member account information
  • Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed
  • Assist in maintaining the neatness and cleanliness of the club
  • Other duties as assigned by the Front Desk Supervisor
Desired Qualifications:
  • Customer service background preferred
  • Knowledge of a POS system
  • Enjoys meeting new people
  • Basic computer proficiency
  • A passion for fitness and health
  • Upbeat and positive attitude
  • Punctuality and reliability are a must
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
  • Strong listener with the ability to empathize and problem solve
  • Dedication to the success of the facility
  • Wear appropriate clothing
  • Maintain a positive attitude with members and staff
Position:
  • Is a part-time position
  • Is an "at will" position
  • Reports directly to the Front Desk Supervisor.
Salary/Wage/Benefits:
  • Free Single membership at date of hire
  • Discount on services and logo apparel
  • Discount on Historic Holmes Theatre productions


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