Front Office Operations Manager
4 weeks ago
Job Summary:
This role is responsible for managing all aspects of the Front Office, including front desk, bell, valet, concierge, activities, and Kid's Club. As a department head, this position is accountable for budgeting, hiring, training, planning, guest service, employee relations, purchasing, and department finances.
Key Responsibilities:
- Manage front desk, bell, valet, concierge, activities, and Kid's Club operations
- Develop and implement budget plans, manage department finances, and make purchasing decisions
- Recruit, train, and develop front office staff, ensuring excellent guest service and employee relations
- Plan and coordinate events, activities, and promotions to enhance guest experience
- Collaborate with other departments to ensure seamless operations and excellent guest service
Requirements:
- Four-year college degree preferred
- Minimum of 2 years experience in hotel front desk and reservations operations
- Minimum of 2 years management experience
- Strong working knowledge of business software, including MS Excel, Word, PowerPoint, and Lightspeed
- Professional demeanor, attitude, and appearance
- Strong work ethic, effective communication skills, and ability to perform under pressure
Benefits:
- Ski pass for employee and dependents
- Discounts on ski/snowboarding lessons
- Friends and Family vouchers
- Retail & Food discount
- Equipment Rental discount
- 401k with company match
- Healthcare, Dental, and Vision
- PTO
Salary Range: $66,560.00 to $72,172.50 annually
Equal Opportunity Employer: Marriott is an equal opportunity employer.
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