Front Office Operations Manager

4 weeks ago


Mammoth Lakes, California, United States Marriott Full time

Job Summary:

This role is responsible for managing all aspects of the Front Office, including front desk, bell, valet, concierge, activities, and Kid's Club. As a department head, this position is accountable for budgeting, hiring, training, planning, guest service, employee relations, purchasing, and department finances.

Key Responsibilities:

  • Manage front desk, bell, valet, concierge, activities, and Kid's Club operations
  • Develop and implement budget plans, manage department finances, and make purchasing decisions
  • Recruit, train, and develop front office staff, ensuring excellent guest service and employee relations
  • Plan and coordinate events, activities, and promotions to enhance guest experience
  • Collaborate with other departments to ensure seamless operations and excellent guest service

Requirements:

  • Four-year college degree preferred
  • Minimum of 2 years experience in hotel front desk and reservations operations
  • Minimum of 2 years management experience
  • Strong working knowledge of business software, including MS Excel, Word, PowerPoint, and Lightspeed
  • Professional demeanor, attitude, and appearance
  • Strong work ethic, effective communication skills, and ability to perform under pressure

Benefits:

  • Ski pass for employee and dependents
  • Discounts on ski/snowboarding lessons
  • Friends and Family vouchers
  • Retail & Food discount
  • Equipment Rental discount
  • 401k with company match
  • Healthcare, Dental, and Vision
  • PTO

Salary Range: $66,560.00 to $72,172.50 annually

Equal Opportunity Employer: Marriott is an equal opportunity employer.



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