Current jobs related to Experienced Automotive Product Support Specialist - Dearborn, Michigan - HCLTech

  • Senior Product Support Specialist

    2 weeks ago

    Dearborn, Michigan, United States HCLTech Full time

    Job OverviewHCLTech is seeking a highly skilled Senior Product Support Specialist to join our team. As a key member of our support team, you will be responsible for providing direct support to client dealerships for diagnostic software and hardware issues related to specific vehicle modules and systems.Key Responsibilities:Provide direct support to client...

  • Automotive Software Product Support Agent

    4 weeks ago

    Dearborn, Michigan, United States HCLTech Full time

    Job DescriptionJob OverviewHCLTech is seeking a highly skilled Automotive Software Product Support Agent to join our team. As a key member of our support team, you will be responsible for providing direct support to client dealerships for diagnostic software and hardware issues related to specific vehicle modules and systems.Key ResponsibilitiesProvide...

  • Automotive Controls Specialist

    4 weeks ago

    Dearborn, Michigan, United States Jobot Full time

    Job Title: Automotive Controls SpecialistWe are seeking an experienced Automotive Controls Specialist to join our team at Jobot. As a key member of our engineering team, you will be responsible for designing, installing, and maintaining industrial automation and control systems for a variety of industries, including automotive.About the Role:Debug and...

  • Automotive Diagnostic Specialist

    4 weeks ago

    Dearborn, Michigan, United States HCLTech Full time

    Job SummaryWe are seeking an experienced Automotive Diagnostic Specialist to join our team at HCLTech. As a key member of our technical support team, you will be responsible for diagnosing and resolving complex issues related to automotive systems, hardware, and software.Key ResponsibilitiesDiagnose and troubleshoot complex issues related to automotive...

  • Automotive Diagnostic Specialist

    2 weeks ago

    Dearborn, Michigan, United States HCLTech Full time

    Job OverviewAs an Automotive Diagnostic Specialist at HCLTech, you will play a critical role in ensuring the smooth operation of vehicles by performing maintenance, repairs, and diagnostic tests. Your expertise will be essential in identifying problems with vehicles and providing effective solutions to clients.Diagnose complex issues with vehicle systems and...

  • Automotive Test Automation Specialist

    7 days ago

    Dearborn, Michigan, United States Omni Inclusive Full time

    Key Responsibilities:The Automotive Test Automation Specialist at Omni Inclusive will be responsible for delivering a stable and representative test environment to perform automated testing and functional integration of distributed features. This specialist will work with various Engineering Support teams, including systems, wiring, design release engineers,...

  • Automotive Test Automation Specialist

    7 days ago

    Dearborn, Michigan, United States United Software Group Full time

    Job SummaryThe United Software Group is seeking an experienced Automotive Test Automation Specialist to join our team. As a key member of our Engineering Support team, you will be responsible for delivering a stable and representative test environment to perform automated testing and functional integration of distributed features.Key Responsibilities•...

  • Automotive Technician/Mechanic

    3 weeks ago

    Dearborn, Michigan, United States Ktek Full time

    Job Title: Automotive Technician/MechanicJob Summary:We are seeking an experienced Automotive Technician/Mechanic to join our team at HCL America. As a Diagnostic Trouble Shooter, you will be responsible for performing maintenance, repairs, and diagnostic tests on vehicles. If you have a passion for automotive repair and a strong diagnostic mind, we...

  • Automotive Validation Specialist

    1 week ago

    Dearborn, Michigan, United States Omni Inclusive Full time

    Job SummaryThe Omni Inclusive team is seeking a skilled Automotive Validation Specialist to lead electrical feature testing for specific vehicle programs. As a key member of our Engineering Support team, you will work closely with suppliers, systems, wiring, design release engineers, Program Management, and Manufacturing teams to validate and resolve...

  • Automotive Cybersecurity Specialist

    1 week ago

    Dearborn, Michigan, United States Omni Inclusive Full time

    About the RoleWe are seeking a highly skilled Cybersecurity Engineer to join our team and contribute to the development of secure automotive systems. In this role, you will be responsible for designing, implementing, and validating security controls for software features in various vehicle systems.Key Responsibilities:Develop and implement cybersecurity...

  • Automotive Technician

    2 weeks ago

    Dearborn, Michigan, United States Yochana IT Solutions Full time

    Key ResponsibilitiesProvide technical assistance and support to customers with 3+ years of experience in product support and technical assistance.Develop and maintain expertise in automotive hardware and software systems, including their functionality and integration.Deliver exceptional customer experiences through timely and effective resolutions, adhering...

  • Automotive Technician Specialist

    2 weeks ago

    Dearborn, Michigan, United States Optimal CAE Full time

    Job Title: Automotive TechnicianAt Optimal CAE, we are seeking a highly skilled and experienced Automotive Technician to join our team. As a key member of our maintenance team, you will be responsible for conducting routine maintenance and thorough inspections of vehicles to meet company standards and regulatory compliance.Key Responsibilities:Maintenance...

  • Automotive Repair Specialist

    1 week ago

    Dearborn, Michigan, United States Jack Demmer Lincoln Full time

    Job DescriptionAt Jack Demmer Lincoln, we are seeking a skilled Automotive Repair Specialist to join our team. This full-time position involves repairing and maintaining vehicles at client locations, ensuring high-quality service and customer satisfaction.ResponsibilitiesTravel to client locations to service and repair vehiclesPerform maintenance on vehicle...

  • Product Lifecycle Management Support Specialist

    1 month ago

    Dearborn, Michigan, United States Omni Inclusive Full time

    Product Lifecycle Management Support Specialist **Job Summary** We are seeking a highly skilled Product Lifecycle Management (PLM) Support Specialist to join our team at Omni Inclusive. As a key member of our Service Desk, you will provide enhanced support to Engineers located in the United States, with plans to extend to India and Australia. Your primary...

  • Automotive Parts Sales Specialist

    2 weeks ago

    Dearborn, Michigan, United States Les Stanford Chevrolet and Cadillac Full time

    Les Stanford Chevrolet and Cadillac is a family-owned and operated business that has been a leader in the automotive industry since 1968. We are seeking a highly motivated and experienced Automotive Parts Sales Specialist to join our team. As the Corvette King of the Midwest, we offer a unique opportunity for growth and advancement in a dynamic work...

  • Automotive HIL Verification and Validation Specialist

    2 weeks ago

    Dearborn, Michigan, United States Trident Consulting Full time

    Job Title: Automotive HIL Verification and Validation EngineerTrident Consulting is seeking a highly skilled Automotive HIL Verification and Validation Engineer to join our team in Dearborn, MI.Job Summary:We are looking for an experienced Automotive HIL Verification and Validation Engineer to develop and execute test procedures, plans, and cases for our...

  • Automotive Product Development Engineer

    2 weeks ago

    Dearborn, Michigan, United States kyyba Full time

    Project OverviewAt kyyba, we are seeking a highly skilled Test Engineer to join our team and contribute to the development of on-board diagnostic solutions for powertrain technologies. The successful candidate will be responsible for delivering, validating, and maintaining diagnostic solutions that meet global regulatory requirements.Key...

  • Product Engineer Controls Specialist

    1 month ago

    Dearborn, Michigan, United States G-TECH Services Full time

    Job DescriptionAt G-TECH Services, we are seeking a highly skilled Product Engineer Controls Specialist to join our team. As a key member of our Vehicle Controls Research and Advanced Engineering Department, you will be responsible for developing and executing advanced Hardware-in-the-Loop (HIL) systems and test plans.Key ResponsibilitiesInnovate new virtual...

  • Automotive Laboratory Technician Senior

    2 weeks ago

    Dearborn, Michigan, United States Roush Enterprises Full time

    Join Our Team as an Automotive Laboratory Technician SeniorWe are seeking a highly skilled and experienced Automotive Laboratory Technician Senior to join our team at Roush Enterprises. As a key member of our engineering team, you will play a critical role in supporting the development and testing of innovative products and technologies.About the RoleThe...

  • Interior Designer

    2 weeks ago

    Dearborn, Michigan, United States Ford Motor Company Full time

    Job Title: Senior Interior DesignerWe are seeking a highly skilled and experienced Senior Interior Designer to join our team at Ford Motor Company. As a Senior Interior Designer, you will be responsible for developing innovative and creative interior design solutions for our electric vehicle products.Key Responsibilities:Design and develop interior design...

Experienced Automotive Product Support Specialist

2 months ago

Dearborn, Michigan, United States HCLTech Full time

Position Overview:

The role of a Senior Product Support Specialist in the automotive sector involves providing exceptional support to client dealerships concerning diagnostic software and hardware challenges associated with specific vehicle modules and systems.

Key Responsibilities:

  • Deliver direct assistance to client dealerships for complex diagnostic software and hardware issues.
  • Collaborate with Diagnostics System Specialists and liaise with various departments such as Engineering and Quality to enhance the diagnostic process.
  • Resolve dealer inquiries efficiently to prevent backlog development.
  • Communicate solutions to technicians via phone, email, and the Global Technical Assistance Center (GTAC) system.
  • Support management in directing service needs to ensure high-quality, continuously improving support.
  • Conduct preliminary triage of ECU (Electronic Control Units) software log events, focusing on Infotainment and Connectivity modules.
  • Work closely with module engineers to identify and address existing or emerging issues.
  • Identify ECU software for all relevant ECUs on target vehicles.
  • Handle complex inquiries from dealers with precision and efficiency.
  • Utilize deductive reasoning to make informed business decisions.
  • Multitask effectively while maintaining Technical Service Request (TSR) databases and ensuring accuracy in information validation.
  • Ensure compliance with company policies and manage open requests appropriately.
  • Possess a solid understanding of automotive hardware and software issues, including their causes and remedies.
  • Facilitate seamless issue resolution with a focus on timely and accurate solutions for technicians.
  • Review and validate TSRs from dealers, ensuring historical data accuracy.
  • Escalate issues professionally to meet service level agreements (SLAs) and targets.
  • Respond promptly to escalations received.

Qualifications:

  • High school diploma required.
  • Minimum of 3 years of experience in Product Support and Technical Assistance.
  • Proficient in automotive hardware and software systems.
  • Experience in managing customer complaints and delivering excellent service.
  • Ability to communicate effectively with cross-functional teams.
  • Experience in process improvement initiatives.
  • Team-oriented with strong situational awareness.
  • Excellent critical thinking and analytical skills.
  • High attention to detail and professionalism.
  • Self-motivated with strong organizational skills.