Current jobs related to Automotive Product Support Specialist - Dearborn, Michigan - HCLTech
-
Senior Product Support Specialist
2 weeks ago
Dearborn, Michigan, United States HCLTech Full timeJob OverviewHCLTech is seeking a highly skilled Senior Product Support Specialist to join our team. As a key member of our support team, you will be responsible for providing direct support to client dealerships for diagnostic software and hardware issues related to specific vehicle modules and systems.Key Responsibilities:Provide direct support to client...
-
Automotive Software Product Support Agent
4 weeks ago
Dearborn, Michigan, United States HCLTech Full timeJob DescriptionJob OverviewHCLTech is seeking a highly skilled Automotive Software Product Support Agent to join our team. As a key member of our support team, you will be responsible for providing direct support to client dealerships for diagnostic software and hardware issues related to specific vehicle modules and systems.Key ResponsibilitiesProvide...
-
Automotive Diagnostic Specialist
2 weeks ago
Dearborn, Michigan, United States HCLTech Full timeJob OverviewAs an Automotive Diagnostic Specialist at HCLTech, you will play a critical role in ensuring the smooth operation of vehicles by performing maintenance, repairs, and diagnostic tests. Your expertise will be essential in identifying problems with vehicles and providing effective solutions to clients.Diagnose complex issues with vehicle systems and...
-
Automotive Diagnostic Specialist
4 weeks ago
Dearborn, Michigan, United States HCLTech Full timeJob SummaryWe are seeking an experienced Automotive Diagnostic Specialist to join our team at HCLTech. As a key member of our technical support team, you will be responsible for diagnosing and resolving complex issues related to automotive systems, hardware, and software.Key ResponsibilitiesDiagnose and troubleshoot complex issues related to automotive...
-
Automotive Test Automation Specialist
7 days ago
Dearborn, Michigan, United States Omni Inclusive Full timeKey Responsibilities:The Automotive Test Automation Specialist at Omni Inclusive will be responsible for delivering a stable and representative test environment to perform automated testing and functional integration of distributed features. This specialist will work with various Engineering Support teams, including systems, wiring, design release engineers,...
-
Automotive Controls Specialist
4 weeks ago
Dearborn, Michigan, United States Jobot Full timeJob Title: Automotive Controls SpecialistWe are seeking an experienced Automotive Controls Specialist to join our team at Jobot. As a key member of our engineering team, you will be responsible for designing, installing, and maintaining industrial automation and control systems for a variety of industries, including automotive.About the Role:Debug and...
-
Automotive Validation Specialist
1 week ago
Dearborn, Michigan, United States Omni Inclusive Full timeJob SummaryThe Omni Inclusive team is seeking a skilled Automotive Validation Specialist to lead electrical feature testing for specific vehicle programs. As a key member of our Engineering Support team, you will work closely with suppliers, systems, wiring, design release engineers, Program Management, and Manufacturing teams to validate and resolve...
-
Automotive Cybersecurity Specialist
1 week ago
Dearborn, Michigan, United States Omni Inclusive Full timeAbout the RoleWe are seeking a highly skilled Cybersecurity Engineer to join our team and contribute to the development of secure automotive systems. In this role, you will be responsible for designing, implementing, and validating security controls for software features in various vehicle systems.Key Responsibilities:Develop and implement cybersecurity...
-
Automotive Technician
2 weeks ago
Dearborn, Michigan, United States Yochana IT Solutions Full timeKey ResponsibilitiesProvide technical assistance and support to customers with 3+ years of experience in product support and technical assistance.Develop and maintain expertise in automotive hardware and software systems, including their functionality and integration.Deliver exceptional customer experiences through timely and effective resolutions, adhering...
-
Automotive Repair Specialist
1 week ago
Dearborn, Michigan, United States Jack Demmer Lincoln Full timeJob DescriptionAt Jack Demmer Lincoln, we are seeking a skilled Automotive Repair Specialist to join our team. This full-time position involves repairing and maintaining vehicles at client locations, ensuring high-quality service and customer satisfaction.ResponsibilitiesTravel to client locations to service and repair vehiclesPerform maintenance on vehicle...
-
Product Lifecycle Management Support Specialist
1 month ago
Dearborn, Michigan, United States Omni Inclusive Full timeProduct Lifecycle Management Support Specialist **Job Summary** We are seeking a highly skilled Product Lifecycle Management (PLM) Support Specialist to join our team at Omni Inclusive. As a key member of our Service Desk, you will provide enhanced support to Engineers located in the United States, with plans to extend to India and Australia. Your primary...
-
Automotive Test Automation Specialist
7 days ago
Dearborn, Michigan, United States United Software Group Full timeJob SummaryThe United Software Group is seeking an experienced Automotive Test Automation Specialist to join our team. As a key member of our Engineering Support team, you will be responsible for delivering a stable and representative test environment to perform automated testing and functional integration of distributed features.Key Responsibilities•...
-
Automotive Product Development Engineer
2 weeks ago
Dearborn, Michigan, United States kyyba Full timeProject OverviewAt kyyba, we are seeking a highly skilled Test Engineer to join our team and contribute to the development of on-board diagnostic solutions for powertrain technologies. The successful candidate will be responsible for delivering, validating, and maintaining diagnostic solutions that meet global regulatory requirements.Key...
-
Product Engineer Controls Specialist
1 month ago
Dearborn, Michigan, United States G-TECH Services Full timeJob DescriptionAt G-TECH Services, we are seeking a highly skilled Product Engineer Controls Specialist to join our team. As a key member of our Vehicle Controls Research and Advanced Engineering Department, you will be responsible for developing and executing advanced Hardware-in-the-Loop (HIL) systems and test plans.Key ResponsibilitiesInnovate new virtual...
-
Automotive Controls Specialist
4 weeks ago
Dearborn, Michigan, United States Jobot Full timeJob SummaryWe are seeking a highly skilled Controls Engineer with experience in the automotive industry to join our team at Jobot. As a Controls Engineer, you will be responsible for debugging and troubleshooting PLCs on the plant floor, writing code, and identifying wiring problems.Key ResponsibilitiesDebug and troubleshoot PLCs on the plant floorWrite code...
-
Automotive Technician/Mechanic
3 weeks ago
Dearborn, Michigan, United States Ktek Full timeJob Title: Automotive Technician/MechanicJob Summary:We are seeking an experienced Automotive Technician/Mechanic to join our team at HCL America. As a Diagnostic Trouble Shooter, you will be responsible for performing maintenance, repairs, and diagnostic tests on vehicles. If you have a passion for automotive repair and a strong diagnostic mind, we...
-
Dearborn, Michigan, United States Cloudious LLC Full timeJob OverviewAs a skilled Automotive HIL Verification and Validation Engineer, you will play a crucial role in ensuring the quality and reliability of our automotive systems. Your expertise in HIL testing and validation will be instrumental in identifying and resolving issues, and verifying the performance of our products.Key Responsibilities:Develop and...
-
Dearborn, Michigan, United States Omni Inclusive Full timeJob Summary:You will be part of an automotive program management team responsible for electrical features. Your key responsibilities will include tracking design objectives, issues, and risks, as well as managing program impacts and changes. The goal is to launch the vehicle on time, within budget, and with quality features that surprise and delight the...
-
Automotive Technician Specialist
2 weeks ago
Dearborn, Michigan, United States Optimal CAE Full timeJob Title: Automotive TechnicianAt Optimal CAE, we are seeking a highly skilled and experienced Automotive Technician to join our team. As a key member of our maintenance team, you will be responsible for conducting routine maintenance and thorough inspections of vehicles to meet company standards and regulatory compliance.Key Responsibilities:Maintenance...
-
Dearborn, Michigan, United States Omni Inclusive Full timeJob Summary:You will be responsible for the design and release of aftermarket and custom accessories for automotive vehicles at Omni Inclusive. This role involves leading the development of body and electrical components as accessory offerings on vehicle programs, defining requirements, product design, tooling, testing, and launching of components.Key...
Automotive Product Support Specialist
2 months ago
Position Overview: As a Level 2 Automotive Product Support Specialist, you will play a crucial role in delivering exceptional support to Client dealerships regarding diagnostic software and hardware challenges related to specific vehicle modules and systems.
Key Responsibilities:
- Provide direct assistance to Client dealerships for complex diagnostic software and hardware issues, facilitating the escalation process through the Technical Assistance Center.
- Collaborate with Diagnostics System Specialists and liaise with relevant Client departments, including Engineering and Quality, to address diagnosis concerns.
- Deliver prompt and effective solutions to dealership technicians to mitigate backlog development.
- Utilize various communication channels, including phone and email, to support dealers and technicians through the Global Technical Assistance Center (GTAC) system.
- Assist management in directing service needs to ensure a high-quality, continuously improving support experience.
- Conduct preliminary triage of ECU (Electronic Control Units) Software log events, focusing on Infotainment and Connectivity modules.
- Work closely with module Engineers to identify and resolve existing or emerging issues.
- Identify the ECU Software for all ECUs on target vehicles, ensuring accurate and efficient handling of complex inquiries from dealers.
- Employ deductive reasoning to make informed business decisions and maintain a high level of accuracy in all tasks.
- Manage multiple tools and maintain the Technical Service Request (TSR) databases with meticulous attention to detail and urgency.
- Ensure compliance with all company policies, manage open requests, and facilitate appropriate escalations or closures.
- Possess a solid understanding of automotive hardware and software issues, including their causes and solutions.
- Strive for seamless issue resolution, focusing on delivering accurate and timely solutions to technicians.
- Review and validate TSRs from dealers/technicians, ensuring the accuracy of historical data and information.
- Escalate any issues that hinder task completion and achievement of service level agreements (SLAs) in a timely and professional manner.
- Respond promptly and professionally to escalations received from stakeholders.
Qualifications:
- High School Diploma.
- Minimum of 3 years of experience in Product Support and Technical Assistance.
- Proficient in automotive hardware and software systems and their functionalities.
- Experience in managing customer complaints and committed to delivering excellent customer experiences.
- Ability to work collaboratively with multiple cross-functional teams and stakeholders.
- Experience in process improvement initiatives as a contributor or participant.
- Strong team-oriented mindset and situational awareness to assess the impact of support issues.
- Excellent critical thinking and analytical skills.
- High attention to detail and professionalism in all interactions.
- Proactive, self-motivated, and capable of working with minimal supervision.
- Strong organizational and time management skills.
