Technology Support Specialist

6 days ago


Carrollton, Texas, United States Tanner Health System Full time

Job Summary

The Technology Support Specialist is a key member of the Information Technology department at Tanner Health System, playing a vital role in the day-to-day operations of the organization. This individual will be responsible for performing general maintenance tasks, troubleshooting and repairing hardware and peripheral equipment located throughout the system.

Key Responsibilities

  • Perform routine maintenance tasks to ensure the smooth operation of IT systems
  • Troubleshoot and repair hardware and peripheral equipment
  • Provide technical support to employees and customers
  • Collaborate with technical staff to resolve complex technical issues
  • Develop and maintain technical documentation

Requirements

  • High School Diploma or equivalent required
  • Three years of related experience in IT support
  • Working knowledge of specialized practices, equipment, and procedures
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

Preferred Qualifications

  • Experience with Windows hardware and software troubleshooting
  • Knowledge of Microsoft Configuration Manager and Cisco Call Manager PBX
  • Ability to create technical procedural documentation
  • Organized and accurate with good knowledge of English grammar and spelling

Work Environment

This position will work in a dynamic and fast-paced environment, collaborating with technical staff to resolve complex technical issues. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.



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