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Field Technology Support Specialist

2 months ago

Carrollton, Texas, United States MB2 Dental Solutions Full time
Position Overview

At MB2 Dental Solutions, we prioritize exceptional customer service and the seamless operation of our technological systems. We are in search of a skilled Field Technology Support Specialist to oversee the installation and upkeep of equipment in various locations. This role encompasses installation, troubleshooting, and repair tasks. A successful candidate will demonstrate adaptability to diverse work environments and possess strong problem-solving abilities. The primary focus is to deliver outstanding customer service while managing equipment, with specific responsibilities including:

Key Objectives:
  • Be readily available to address information technology system challenges at MB2 Dental Solutions partner locations.
  • Collaborate with vendors and engage directly in systems configuration, troubleshooting, and maintenance.
  • Actively listen to end-user inquiries and concerns, providing effective solutions.
  • Ensure end-user satisfaction in all interactions, escalating unresolved issues to appropriate personnel.
  • Work alongside Systems Administration and Networking Engineering teams to deliver exceptional onsite support to partner offices.
  • Represent MB2 Dental Solutions with professionalism and integrity while assisting end users and partner offices.
Core Responsibilities:
  • Drafting statements of work for upcoming field deployments.
  • Installing or upgrading equipment managed by MB2 Dental Solutions at various field sites.
  • Configuring hardware and software components post-installation.
  • Conducting routine maintenance on technology equipment.
  • Testing equipment to identify and resolve issues.
  • Documenting installations and repairs in IT service management systems.
  • Maintaining all tools and equipment utilized during service calls.
  • Instructing customers on proper equipment usage as necessary.
  • Ability to lift equipment weighing up to 75lbs, including servers and computers.
  • Providing Tier 2 support to the MB2 Dental Solutions Service Desk.
Required Skills and Qualifications:
  • Experience with virtual machines in VM-Ware and Hyper-V environments.
  • Strong analytical and problem-solving skills.
  • Ability to simplify complex technological processes and deliver clear, step-by-step guidance.
  • Excellent verbal and written communication abilities.
  • Dedication to delivering outstanding customer service.
  • Exceptional time management skills.
  • Willingness to travel for work and adapt to changing schedules.
Preferred Qualifications:
  • An associate or bachelor's degree in IT, computer science, or a related certification is preferred.
  • 2+ years of technical experience in the field.
  • Proficiency in the installation and repair of servers and standard office equipment.