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Technical Support Specialist II

2 months ago

Carrollton, Texas, United States United Musculoskeletal Partners Full time

Technical Support Specialist L2 at United Musculoskeletal Partners (UMP)

Become a vital member of our team at UMP, dedicated to delivering exceptional technical support across more than 60 Care Centers and a workforce of nearly 2,500 professionals. In this role, you will engage with end users in a collaborative support framework while also contributing to innovative initiatives such as establishing new Care Centers and enhancing desktop automation processes.

Core Responsibilities:

  • Manage the IT support phone queue during operational hours.
  • Address escalated support inquiries across multiple platforms.
  • Comply with service level agreements (SLAs) for incident resolution.
  • Develop and contribute new solutions to the knowledge repository.
  • Participate in an on-call rotation for urgent issues.
  • Exhibit knowledge of networking and system administration in a support capacity.

Qualifications:

  • Associate's Degree in Information Technology or a related discipline, with a minimum of five years of relevant experience.
  • Certifications and familiarity with ServiceNow are advantageous.
  • Strong communication skills and a customer-centric approach.
  • Proven attention to detail and effective problem-solving skills.
  • Ability to work autonomously and travel as required.

Join Our Team:

Company: United Musculoskeletal Partners
Job Type: Full-time